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Wirtschaftslehre für Verkäufer...
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Customer service
Salespeople
2,425
Verkaufspersonal
2,425
Verkauf
916
Selling
903
Beziehungsmarketing
587
Relationship marketing
587
Wirtschaftslehre
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178
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Schulbuch
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174
Customer satisfaction
173
Kundenzufriedenheit
173
Arbeitsverhalten
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Work behaviour
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Theorie
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Theory
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Leistungsmotivation
146
Dienstleistungsqualität
144
Service quality
144
Work motivation
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127
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Chaker, Nawar N.
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Bosch, Thorsten
2
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2
Fichtel, Sina
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Román, Sergio
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Schneiderheinze, Wolfgang
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Sok, Keo Mony
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Sok, Phyra
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Stiller, Michael
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Wang, Chen-Ya
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Yavas, Ugur
2
Zablah, Alex R.
2
Zotta, Carmen
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Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
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Apiradee Wongkitrungrueng
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Ates, Zelal
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Auh, Seigyoung
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Journal of business research : JBR
7
Journal of service research : JSR
6
International journal of hospitality management
5
Journal of retailing and consumer services
5
Journal of service research
5
The service industries journal
5
Journal of retailing
4
SpringerLink / Bücher
4
The journal of personal selling & sales management : JPSSM
4
Gabler Edition Wissenschaft
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
Interaktionen im Dienstleistungsbereich
2
International journal of bank marketing
2
Journal of marketing theory and practice
2
Journal of service management
2
Journal of the Academy of Marketing Science
2
Service business
2
Springer eBook Collection / Business and Economics
2
The international review of retail, distribution and consumer research
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
An introduction to industrial service design
1
Berichte aus der Betriebswirtschaft
1
Business process management journal
1
Context and semantics for knowledge management : technologies for personal productivity
1
Das professionelle 1 x 1
1
ERIM report series research in management
1
European journal of marketing
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Grundwissen
1
Innovation, Entrepreneurship und Digitalisierung
1
Innovatives Dienstleistungsmarketing in Theorie und Praxis
1
International journal of business excellence
1
International journal of human resource management
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International journal of retail & distribution management
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ECONIS (ZBW)
120
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1
Vom Power-Seller zum Best-Seller : Siegerstrategien für Verkäufer, vom Erstkontakt bis zum Verkaufsabschluss
Krebs, Klaus
-
2008
Persistent link: https://www.econbiz.de/10003754563
Saved in:
2
Effects of consumers' mood in a personal sales conversation
Gierl, Heribert
;
Bambauer, Silke
- In:
Marketing : journal of research and management
2
(
2006
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10003320809
Saved in:
3
Bestimmungsfaktoren des Beratungserfolges : eine informationsökonomische Betrachtung und empirische Analyse im Handel
Haas, Alexander
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
58
(
2006
)
5
,
pp. 638-664
Persistent link: https://www.econbiz.de/10003355254
Saved in:
4
Aktivierende Verkaufsberatung
Wörner, Alexander
-
2009
Persistent link: https://www.econbiz.de/10003806635
Saved in:
5
"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
Saved in:
6
Misselling through agents
Inderst, Roman
;
Ottaviani, Marco
- In:
The American economic review
99
(
2009
)
3
,
pp. 883-908
Persistent link: https://www.econbiz.de/10003863208
Saved in:
7
Can a positive mood counterbalance weak arguments in personal sales conversations?
Bambauer-Sachse, Silke
;
Gierl, Heribert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 190-196
Persistent link: https://www.econbiz.de/10003852519
Saved in:
8
Customer behavioral legitimacy in retail returns episodes : effects on retail salesperson role conflict
O'Brien, Matthew
;
Hill, Donna J.
;
Autry, Chad W.
- In:
Journal of marketing theory and practice
17
(
2009
)
3
,
pp. 251-266
Persistent link: https://www.econbiz.de/10003867499
Saved in:
9
Anstrengung und Fähigkeiten des Kundenkontaktmitarbeiters im Service Encounter als zentrale Determinanten der Kundenzufriedenheit : eine empirische Analyse aus Kundensicht
Specht, Nina
;
Fichtel, Sina
- In:
Innovatives Dienstleistungsmarketing in Theorie und Praxis
,
(pp. 121-151)
.
2006
Persistent link: https://www.econbiz.de/10003413668
Saved in:
10
Toxicity and the unconscious experience of the body at the employee-customer interface
Stein, Mark
- In:
Organization studies : an international …
28
(
2007
)
8
,
pp. 1223-1241
Persistent link: https://www.econbiz.de/10003502859
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