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Customer service
Customer satisfaction
15,535
Kundenzufriedenheit
13,952
Service quality
6,872
Dienstleistungsqualität
6,691
Consumer behaviour
6,630
Hotel industry
6,601
Hotellerie
6,512
Konsumentenverhalten
6,469
Kroatien
6,295
Relationship marketing
5,923
Beziehungsmarketing
5,885
Croatia
5,644
Tourism
1,459
Tourismus
1,435
Job satisfaction
1,360
Arbeitszufriedenheit
1,356
customer satisfaction
1,299
Satisfaction
1,194
Online-Handel
1,173
Online retailing
1,168
Urlaubsverhalten
1,140
Holiday behaviour
1,139
Tourismuswirtschaft
1,121
Tourism industry
1,117
Leisure industries
1,074
Freizeitwirtschaft
1,067
Qualitätsmanagement
1,067
Kundenservice
1,040
Quality management
1,037
Deutschland
1,003
Electronic Commerce
976
USA
959
Brand management
956
Germany
956
E-commerce
955
Markenführung
945
Emotion
944
United States
920
Brand image
827
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1,027
German
74
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Gustafsson, Anders
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
Shin, Hyunju
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gouthier, Matthias
6
Sharma, Piyush
6
Söderlund, Magnus
6
Dagger, Tracey S.
5
Gruber, Thorsten
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Stauss, Bernd
5
Baker, Melissa A.
4
Edvardsson, Bo
4
Gelbrich, Katja
4
Hinterhuber, Hans H.
4
Lyu, Yijing
4
Medler-Liraz, Hana
4
Prentice, Catherine
4
Sirianni, Nancy J.
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Witell, Lars
4
Zhou, Xing
4
Alkire, Linda
3
Beatty, Sharon E.
3
Bonfanti, Angelo
3
Borghi, Matteo
3
Brady, Michael K.
3
Cambra-Fierro, Jesús
3
Casidy, Riza
3
Chiguvi, Douglas
3
David, Meredith E.
3
De Keyser, Arne
3
Fan, Alei
3
Fu, Xiaoxiao
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Conference Board
1
Deutscher Universitäts-Verlag GmbH
1
Forschungsstelle Automobilwirtschaft <Bamberg>
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Harvard Graduate School of Business Administration
1
Institute of Leadership and Management <London>
1
Symposium Oeconomicum <11, 1998, Münster (Westf)>
1
Universität Rostock
1
Verband Deutscher Maschinen- und Anlagenbau
1
Verlag Dr. Kovač
1
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Published in...
All
International journal of hospitality management
51
Journal of retailing and consumer services
48
The journal of services marketing
46
Journal of business research : JBR
36
Journal of service research
19
Journal of service research : JSR
19
International journal of contemporary hospitality management
16
Journal of hospitality marketing & management
14
The service industries journal
14
Journal of service theory and practice
13
Journal of Services Marketing
11
Journal of service management
11
Services marketing quarterly
11
Service business
10
The TQM journal : the international review of organizational improvement
10
Tourism management : research, policies, practice
10
Journal of retailing
9
Journal of service theory and practice : JSTP
9
International journal of business and economics
8
Managing service quality : MSQ ; an international journal
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
European journal of marketing : EJM
6
International journal of production economics
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Marketing letters : a journal of research in marketing
5
The international review of retail, distribution and consumer research
5
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ECONIS (ZBW)
1,044
Other ZBW resources
54
RePEc
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1
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1
Effects of residency and entertainment events on quality, satisfaction, and future intentions
Kim, Kakyom
;
Weldon, Ann Marie
;
Malik, Tarun
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
6
,
pp. 713-724
Persistent link: https://www.econbiz.de/10008840354
Saved in:
2
Marketing mix elements and customer service satisfaction : empirical evidence in the Malaysia edutainment theme park industry
Mohd. Haniff Jedin
;
Balachandran, Indra
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 93-107
Persistent link: https://www.econbiz.de/10012607285
Saved in:
3
Service encounter value and online engagement behaviors
Zhang, Tingting
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
4
Customer emotions minute by minute : how guests experience different emotions within the same service environment
Torres, Edwin N.
;
Wei, Wei
;
Hua, Nan
;
Chen, Po-Ju
- In:
International journal of hospitality management
77
(
2019
),
pp. 128-138
Persistent link: https://www.econbiz.de/10011988465
Saved in:
5
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
Saved in:
6
Antecedents and outcomes of service recovery satisfaction in telecommunications in
Croatia
along with the role of image and perceived switching costs
Nefat, Ariana
;
Benazić, Dragan
;
Alerić, Dražen
- In:
Economic research
25
(
2012
)
4
,
pp. 1051-1066
Persistent link: https://www.econbiz.de/10009706496
Saved in:
7
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
8
The impact of using kiosk on enterprise systems in service industry
Chen, Jengchung V.
;
Yen, David
;
Dunk, Kimberly
; …
- In:
Enterprise information systems
9
(
2015
)
7/8
,
pp. 835-860
Persistent link: https://www.econbiz.de/10011389972
Saved in:
9
Critical antecedents to service recovery performance : some evidence and implications for service industry
Daskin, Mustafa
;
Yilmaz, Ozgur Devrim
- In:
International journal of management practice : IJMP
8
(
2015
)
1
,
pp. 70-97
Persistent link: https://www.econbiz.de/10011377136
Saved in:
10
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
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