//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer service"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
National Analytical Study on R...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer service
Portugal
12,279
Kriminalität
8,125
Crime
7,475
Ethnische Diskriminierung
5,771
Ethnic discrimination
5,764
Gewalt
4,030
Violence
3,532
USA
2,848
United States
2,532
Schwarze Menschen
1,797
Black people
1,762
Spanien
1,691
Theorie
1,653
Theory
1,599
Schätzung
1,360
Spain
1,282
Estimation
1,278
Ethnische Gruppe
1,150
Arbeitsmarktdiskriminierung
1,140
Ethnic group
1,139
Labour market discrimination
1,138
Kriminalitätsökonomik
1,053
Kriminalpolitik
1,045
Economics of crime
1,030
Criminal policy
1,016
Großbritannien
910
Griechenland
909
EU-Staaten
893
EU countries
884
Deutschland
862
Race
855
Diskriminierung
823
Rasse
811
Lohnstruktur
808
Italien
805
Wirkungsanalyse
801
Welt
799
Discrimination
795
South Africa
795
Impact assessment
788
more ...
less ...
Online availability
All
Undetermined
4
Free
1
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
9
Aufsatz in Zeitschrift
9
Aufsatz im Buch
2
Book section
2
Language
All
English
11
Author
All
Menezes, Antonio
2
Vieira, José António Cabral
2
Almeida, António
1
Avery, Derek R.
1
Baker, Thomas L.
1
Brach, Simon
1
Goussinsky, Ruhama
1
Grandey, Alicia
1
Gunarathne, Priyanga
1
Harris, Lloyd C.
1
Houston, Lawrence
1
Johnson, Guillaume D.
1
Liasidou, Sotiroula
1
Linzmajer, Marc
1
Malik, Aaminah Zaman
1
Meyer, Tracy
1
Meyers, Yuvay J.
1
Paswan, Audhesh
1
Pereira, Pedro Telhado
1
Rui, Huaxia
1
Seidmann, Abraham
1
Umbelino, Jorge
1
Viegas, Cláudia
1
Wagner, Tillmann
1
Walsh, Gianfranco
1
Williams, Jerome D.
1
more ...
less ...
Published in...
All
Advances in tourism economics : new developments
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing : EJM
1
Information systems research : ISR
1
International journal of quality and service sciences
1
Issues in economic performance : business, regional and transport issues
1
Journal of consumer marketing
1
Journal of management
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of service research
1
Psychology & marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
White response to potentially discriminatory actions in a services setting
Baker, Thomas L.
;
Meyer, Tracy
- In:
Psychology & marketing
28
(
2011
)
2
,
pp. 188-204
Persistent link: https://www.econbiz.de/10008858090
Saved in:
2
Racial bias in customer service : evidence from twitter
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Information systems research : ISR
33
(
2022
)
1
,
pp. 43-54
Persistent link: https://www.econbiz.de/10013188240
Saved in:
3
Fake it to make it? : emotional labor reduces the racial disparity in service performance judgments
Grandey, Alicia
;
Houston, Lawrence
;
Avery, Derek R.
- In:
Journal of management
45
(
2019
)
5
,
pp. 2163-2192
Persistent link: https://www.econbiz.de/10012004620
Saved in:
4
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
5
Linguistic
racism
in inter-culture service encounter
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
Journal of consumer marketing
40
(
2023
)
5
,
pp. 585-596
Persistent link: https://www.econbiz.de/10014332220
Saved in:
6
Service employees and customer phone rage : an empirical analysis
Harris, Lloyd C.
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 463-484
Persistent link: https://www.econbiz.de/10009733023
Saved in:
7
Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama
- In:
International journal of quality and service sciences
3
(
2011
)
3
,
pp. 248-266
Persistent link: https://www.econbiz.de/10009405157
Saved in:
8
Immigrants versus nationals : when an intercultural service encounter failure turns to verbal confrontation
Johnson, Guillaume D.
;
Meyers, Yuvay J.
;
Williams, Jerome D.
- In:
Journal of public policy & marketing : JPP & M ; an …
32
(
2013
),
pp. 38-47
Persistent link: https://www.econbiz.de/10009774971
Saved in:
9
Willingness to pay for airline services attributes : microeconometric evidence from a stated preferences choice game
Menezes, Antonio
;
Vieira, José António Cabral
- In:
Issues in economic performance : business, regional and …
,
(pp. 101-113)
.
2009
Persistent link: https://www.econbiz.de/10003849537
Saved in:
10
Willingness to pay for airline services : a stated choice experiment
Pereira, Pedro Telhado
;
Almeida, António
;
Menezes, Antonio
- In:
Advances in tourism economics : new developments
,
(pp. 165-173)
.
2009
Persistent link: https://www.econbiz.de/10003943782
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->