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~subject:"Customer service"
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Customer service
Dienstleistungsqualität
20,873
Service quality
20,700
Chile
14,676
Kundenzufriedenheit
6,230
Customer satisfaction
6,223
Stadtverkehr
5,316
Consumer behaviour
4,410
Konsumentenverhalten
4,407
Beziehungsmarketing
3,919
Relationship marketing
3,909
Urban transport
2,700
Qualitätsmanagement
2,575
Quality management
2,517
Wirtschaftsprüfung
2,478
Financial audit
2,472
Theorie
2,101
Theory
2,060
USA
1,886
Deutschland
1,839
United States
1,831
Krankenhaus
1,823
Hospital
1,808
Gesundheitsversorgung
1,570
Health care
1,570
Germany
1,357
Gesundheitswesen
1,292
Health care system
1,268
Produktqualität
1,222
Product quality
1,221
Kundenservice
1,116
Dienstleistungssektor
1,063
Service industry
1,056
Argentinien
1,035
Brasilien
1,024
Mexiko
943
Brazil
936
Mexico
923
Argentina
915
Lateinamerika
913
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Undetermined
580
Free
125
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Article
990
Book / Working Paper
126
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Article in journal
933
Aufsatz in Zeitschrift
933
Aufsatz im Buch
52
Book section
52
Hochschulschrift
30
Thesis
21
Graue Literatur
15
Non-commercial literature
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9
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8
Sammelwerk
8
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7
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7
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5
Sammlung
5
Guidebook
4
Ratgeber
4
Aufsatzsammlung
3
Conference paper
3
Konferenzbeitrag
3
Konferenzschrift
3
Accompanied by computer file
1
Bibliografie enthalten
1
Bibliography included
1
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1
Elektronischer Datenträger als Beilage
1
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English
1,054
German
62
Author
All
Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
5
Shin, Hyunju
5
Wirtz, Jochen
5
Ye, Yijiao
5
Ellinger, Alexander E.
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Auh, Seigyoung
3
Baker, Melissa A.
3
Barnes, Donald C.
3
Berthon, Pierre R.
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Borghi, Matteo
3
Brady, Michael K.
3
Brengman, Malaika
3
Bruhn, Manfred
3
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
National Bureau of Economic Research
1
Springer Fachmedien Wiesbaden
1
Published in...
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Journal of retailing and consumer services
58
International journal of hospitality management
56
The journal of services marketing
54
Journal of business research : JBR
38
Journal of service management
21
Journal of service research
20
International journal of contemporary hospitality management
19
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
15
Services marketing quarterly
12
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
Tourism management : research, policies, practice
9
International journal of quality and service sciences
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
Business horizons
5
European journal of marketing : EJM
5
International journal of production economics
5
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ECONIS (ZBW)
1,116
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1
Urban consolidation centres : retail stores' demands for UCC services
Johansson, Henrik
;
Björklund, Maria
- In:
International journal of physical distribution & …
47
(
2017
)
7
,
pp. 646-662
Persistent link: https://www.econbiz.de/10011723259
Saved in:
2
Vom Kfz-Handwerk zum Qualitätsservice : der US-amerikanische Kfz-Sektor nach der Trendwende
Spöttl, Georg
;
Rauner, Felix
;
Moritz, Eckehard Fozzy
-
1997
Persistent link: https://www.econbiz.de/10000625742
Saved in:
3
Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques
;
Jurgens-Panak, Michele
-
1992
Persistent link: https://www.econbiz.de/10000346024
Saved in:
4
Kundenbindungssysteme für Kreditinstitute : der Zusammenhang von Kundenorientierung, Dienstleistungsqualität und Beschwerdemanagement
Richter-Mundani, Stefan
-
1999
Persistent link: https://www.econbiz.de/10000168439
Saved in:
5
Kundenzufriedenheit durch Servicequalität : Konzeption - Messung - Umsetzung
Rapp, Reinhold
-
1997
-
1. Aufl., Nachdruck
Persistent link: https://www.econbiz.de/10000630954
Saved in:
6
Customer services
Buckner, Leroy M.
;
Dorr, Eugene L.
-
1978
-
2. ed
Persistent link: https://www.econbiz.de/10000053455
Saved in:
7
The role of retail services in food market equilibrium
Chidmi, Benaissa
;
Lopez, Rigoberto A.
- In:
Innovation and system dynamics in food networks 2007 : …
,
(pp. 497-506)
.
2007
Persistent link: https://www.econbiz.de/10003713463
Saved in:
8
Emotional dissonance and customer service : an exploratory study
Julian, Craig C.
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
Saved in:
9
The level of service quality in the mobile telephony sector : the case of Mauritius
Mahadeo, J. D.
;
Durbarry, Ramesh
- In:
International journal of services and operations management
4
(
2008
)
6
,
pp. 730-744
Persistent link: https://www.econbiz.de/10003765136
Saved in:
10
The effects of customer justice perception and affect on customer citizenship behavior and customer dysfunctional behavior
Yi, Youjae
;
Gong, Taeshik
- In:
Industrial marketing management : the international …
37
(
2008
)
7
,
pp. 767-783
Persistent link: https://www.econbiz.de/10003781768
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