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~subject:"Customer service"
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Interrelationships among quali...
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Customer service
Service quality
21,440
Dienstleistungsqualität
20,524
Customer satisfaction
6,607
Kundenzufriedenheit
6,391
Consumer behaviour
4,696
Konsumentenverhalten
4,633
Relationship marketing
4,375
Beziehungsmarketing
4,335
Qualitätsmanagement
2,602
Quality management
2,563
Wirtschaftsprüfung
2,447
Financial audit
2,445
Krankenhaus
2,086
Hospital
2,078
Health care
1,680
Gesundheitsversorgung
1,593
USA
1,424
United States
1,402
Gesundheitswesen
1,294
Health care system
1,276
Product quality
1,199
Produktqualität
1,187
service quality
1,170
Theorie
1,136
Theory
1,134
Kundenservice
1,105
Dienstleistungssektor
1,036
Service industry
1,034
Germany
945
Deutschland
942
Loyalty
827
Hotel industry
798
Hotellerie
796
Beschwerdemanagement
794
Complaint management
794
Online retailing
722
Online-Handel
722
Schule
721
School
720
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629
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122
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1,037
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126
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923
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52
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52
research-article
33
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30
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21
Graue Literatur
15
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8
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7
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7
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6
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5
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5
review-article
5
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4
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4
conceptual-paper
4
viewpoint
4
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3
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3
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3
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2
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1,101
German
62
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Gustafsson, Anders
10
Van Vaerenbergh, Yves
9
Mattila, Anna S.
7
McColl-Kennedy, Janet R.
7
Stauss, Bernd
7
Miao, Li
6
Söderlund, Magnus
6
Edvardsson, Bo
5
Larivière, Bart
5
Lyu, Yijing
5
Sharma, Piyush
5
Shin, Hyunju
5
Wirtz, Jochen
5
Cheung, Fung Yi Millissa
4
Ellinger, Alexander E.
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Pitt, Leyland F.
4
Prentice, Catherine
4
Román, Sergio
4
Sands, Sean
4
To, Wai Ming
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Ye, Yijiao
4
Auh, Seigyoung
3
Baker, Melissa A.
3
Barnes, Donald C.
3
Berthon, Pierre R.
3
Bolton, Ruth N.
3
Bonfanti, Angelo
3
Brady, Michael K.
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
National Bureau of Economic Research
1
Springer Fachmedien Wiesbaden
1
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Journal of retailing and consumer services
58
International journal of hospitality management
55
The journal of services marketing
54
Journal of business research : JBR
38
Journal of service management
21
Journal of service research
20
International journal of contemporary hospitality management
19
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
14
Services marketing quarterly
12
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
Journal of Services Marketing
9
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of quality and service sciences
8
Managing service quality : MSQ ; an international journal
8
Tourism management : research, policies, practice
8
European journal of marketing
7
International Journal of Bank Marketing
7
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
The TQM Magazine
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of Consumer Marketing
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
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ECONIS (ZBW)
1,106
Other ZBW resources
56
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1
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1
Identification and ranking of factors affecting customer
loyalty
: a case study : Mehre-e-Eghtesad bank customers
Nazeri, Ali
;
Ebrahimi, Mohsen
;
Soofifard, Rahman
- In:
International journal of services and operations …
35
(
2020
)
3
,
pp. 289-306
Persistent link: https://www.econbiz.de/10012178819
Saved in:
2
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
Saved in:
3
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
4
Development of a service continance model with IT service antecedents
Boakye, Kwabena G.
;
McGinnis, Thomas C.
;
Prybutok, Victor R.
- In:
Journal of retailing and consumer services
21
(
2014
)
5
,
pp. 717-724
Persistent link: https://www.econbiz.de/10010407234
Saved in:
5
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
6
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
7
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
8
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
9
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
10
A holistic view of the service experience at coffee franchises : a cross-cultural study
Oh, Dongyun
;
Yoo, Myongjee
;
Lee, Yooyang
- In:
International journal of hospitality management
82
(
2019
),
pp. 68-81
Persistent link: https://www.econbiz.de/10012121394
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