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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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Does employee satisfaction influence customer satisfaction? : assessing coffee shops through the service profit chain model
Son, Jung Hee; Kim, Jae Hong; Kim, Gi Jin - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495091
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Becoming self-employed from inactivity : an in-depth analysis of satisfaction
Justo, Raquel; Congregado, Emilio; Román García, … - In: Small business economics : an international journal 56 (2021) 1, pp. 145-187
Persistent link: https://www.econbiz.de/10012489236
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Marketing-Strategien für den internationalen Wettbewerb von Luftfahrtgesellschaften
Neu, Matthias - 1989
Persistent link: https://www.econbiz.de/10000845419
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Yield-Management und Kundenzufriedenheit : konzeptionelle Aspekte und empirische Analyse am Beispiel von Fluggesellschaften
Lindenmeier, Jörg - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002509304
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Kundenbindung in der Luftfahrtindustrie : zentrale Einflussgrößen und wettbewerbsökonomische Bewertung
Diegmüller, Timo - 2008 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003731564
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Nonprofits' internal marketing and its influence on volunteers' experiences and behavior : a multiple mediation analysis
Gross, Hellen P.; Rottler, Maren - In: Nonprofit and voluntary sector quarterly : journal of … 48 (2019) 2, pp. 388-416
Persistent link: https://www.econbiz.de/10012006563
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The self-concept of book publishers and its significance for job satisfaction and satisfaction with economic success
Martin, Albert; Bartscher-Finzer, Susanne - In: Management revue : socio-economic studies 25 (2014) 4, pp. 285-313
The present article analyses two opposing self-concepts of entrepreneurs in the book publishing industry based on the well-known culture/commerce divide that operates in cultural industries. It analyses the effects of the self-concepts on entrepreneurial orientation, intrinsic motivation, job...
Persistent link: https://www.econbiz.de/10011298181
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Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia; Moreno, Valter; Lasmar, Luis Cesar Chehab - In: The service industries journal 40 (2020) 5/6, pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
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Mitarbeiterzufriedenheit : Determinanten und Konsequenzen für ausgewählte ökonomische Erfolgsvariablen
Haferbeck, Oliver - 2008
Persistent link: https://www.econbiz.de/10003758176