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~subject:"Dienstleistung"
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The determinants of consumers’...
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Dienstleistung
Beziehungsmarketing
17
Relationship marketing
16
Service quality
15
Consumer behaviour
14
Konsumentenverhalten
14
Marketing
14
Dienstleistungsqualität
13
Services
11
Dienstleistungsmarketing
10
Dienstleistungssektor
10
Service industry
10
Services marketing
10
Customer satisfaction
9
Kundenzufriedenheit
8
Customer service
5
Kundenservice
5
Brand management
4
Innovation
4
transformative service research
4
Health care
3
Markenführung
3
Aufsatzsammlung
2
Brand
2
Connected services
2
Cue to quality
2
Customer retention
2
Forschung
2
Gesundheitsversorgung
2
Innovation adoption
2
Innovationsakzeptanz
2
Intelligent object
2
Interdisciplinary research
2
Interdisziplinäre Forschung
2
Kundenbindung
2
Markenartikel
2
Nachhaltige Entwicklung
2
New service type
2
Research
2
Service delivery
2
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Book / Working Paper
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9
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English
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Bitner, Mary Jo
19
Zeithaml, Valarie A.
12
Gremler, Dwayne D.
7
Ostrom, Amy L.
7
Brown, Stephen Walter
4
Bowen, David E.
2
Field, Joy M.
2
Fotheringham, Darima
2
Gustafsson, Anders
2
Huang, Ming-Hui
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Parasuraman, A.
2
Subramony, Mahesh
2
Voss, Christopher A.
2
Anderson, Laurel
1
Azzari, Courtney Nations
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Burkhard, Kevin A.
1
Chase, Richard B.
1
Downey, Hilary
1
Edvardsson, Bo
1
Fisk, Raymond P.
1
Go Jefferies, Josephine
1
Goul, Michael
1
Grönroos, Christian
1
Heinonen, Kristina
1
Iacobucci, Dawn
1
Lemmink, Jos G. A. M.
1
Mende, Martin
1
Morgan, Felicia N.
1
Patricio, Lia
1
Patrício, Lia
1
Schneider, Benjamin
1
Sousa, Rui
1
Spanjol, Jelena
1
Wangenheim, Florian von
1
Wilson, Alan
1
Wuenderlich, Nancy V.
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Services Marketing Conference <7, 1988, Arlington, Va.>
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Journal of service research
3
Journal of service research : JSR
3
Business horizons
1
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1
Kellogg on branding : the marketing faculty of the Kellogg School of Management
1
McGraw-Hill Higher Education
1
McGraw-Hill series in marketing
1
Services science : fundamentals, challenges and future developments
1
The journal of services marketing
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ECONIS (ZBW)
19
USB Cologne (EcoSocSci)
6
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Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
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2
Service branding
Ostrom, Amy L.
;
Iacobucci, Dawn
;
Morgan, Felicia N.
- In:
Kellogg on branding : the marketing faculty of the …
,
(pp. 186-200)
.
2005
Persistent link: https://www.econbiz.de/10003285391
Saved in:
3
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
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4
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
5
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
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6
Service research priorities : designing sustainable service ecosystems
Field, Joy M.
;
Fotheringham, Darima
;
Subramony, Mahesh
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 462-479
Persistent link: https://www.econbiz.de/10012662579
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7
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
8
Services marketing
Zeithaml, Valarie A.
;
Bitner, Mary Jo
-
1996
-
1. ed.
Persistent link: https://www.econbiz.de/10000550842
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9
The evolution and discovery of service science in business schools
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Services science : fundamentals, challenges and future …
,
(pp. 91-101)
.
2007
Persistent link: https://www.econbiz.de/10003605022
Saved in:
10
The service imperative
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Business horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10003708228
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