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Dienstleistung
Relationship marketing
26,460
Beziehungsmarketing
25,785
Dienstleistungssektor
12,475
Service industry
11,469
Geschäftsmodell
10,766
Business model
10,609
Consumer behaviour
9,963
Konsumentenverhalten
9,862
Customer satisfaction
5,946
Kundenzufriedenheit
5,844
Service quality
4,977
Dienstleistungsqualität
4,893
Deutschland
4,820
Germany
4,528
Innovation
4,402
Theorie
3,977
Theory
3,945
Electronic Commerce
2,833
Brand management
2,784
Markenführung
2,780
E-commerce
2,698
Innovationsmanagement
2,687
Innovation management
2,528
Lieferantenmanagement
2,511
Supplier relationship management
2,510
Social Web
2,430
Social web
2,429
USA
2,270
Marketingmanagement
2,202
United States
2,197
Marketing management
2,187
Services marketing
2,139
Brand image
1,973
Markenimage
1,970
Strategisches Management
1,879
Value creation
1,784
Betriebliche Wertschöpfung
1,771
Online-Marketing
1,741
Industrie
1,720
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Online availability
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Undetermined
495
Free
192
Type of publication
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Article
866
Book / Working Paper
833
Journal
18
Type of publication (narrower categories)
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Article in journal
708
Aufsatz in Zeitschrift
708
Graue Literatur
178
Non-commercial literature
178
Aufsatz im Buch
158
Book section
158
Hochschulschrift
155
Collection of articles of several authors
136
Sammelwerk
136
Thesis
132
Working Paper
85
Arbeitspapier
79
Aufsatzsammlung
73
Konferenzschrift
72
Lehrbuch
50
Bibliografie enthalten
42
Bibliography included
42
Conference proceedings
37
Case study
36
Fallstudie
36
Textbook
36
Amtsdruckschrift
24
Government document
24
Forschungsbericht
12
Guidebook
11
Handbook
11
Handbuch
11
Ratgeber
11
Mehrbändiges Werk
6
Multi-volume publication
6
Umfrage
6
Advisory report
5
Bibliografie
5
Fallstudiensammlung
5
Gutachten
5
Statistik
5
Conference paper
4
Konferenzbeitrag
4
Market information
4
Marktinformation
4
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English
1,157
German
522
French
21
Undetermined
8
Italian
7
Polish
7
Russian
7
Spanish
4
Danish
1
Croatian
1
Slovenian
1
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Author
All
Bruhn, Manfred
37
Corsten, Hans
19
Meffert, Heribert
18
Edvardsson, Bo
15
Stauss, Bernd
14
Gustafsson, Anders
13
Witell, Lars
13
Geishecker, Ingo
11
Görg, Holger
11
Gössinger, Ralf
11
Hadwich, Karsten
11
Kleinaltenkamp, Michael
11
Bitner, Mary Jo
10
Kowalkowski, Christian
9
Meyer, Anton
9
Gallouj, Fai͏̈z
8
Jaakkola, Elina
8
Zeithaml, Valarie A.
8
Bouwman, Harry
7
Gremler, Dwayne D.
7
Grönroos, Christian
7
McColl-Kennedy, Janet R.
7
Parasuraman, A.
7
Polese, Francesco
7
Wirtz, Jochen
7
Berry, Leonard L.
6
Brown, Stephen Walter
6
Fließ, Sabine
6
Huang, Ming-Hui
6
Kindström, Daniel
6
Kristensson, Per
6
Paluch, Stefanie
6
Vargo, Stephen L.
6
Winkler, Deborah
6
Benkenstein, Martin
5
Benoit, Sabine
5
Borchert, Margret
5
Carrubbo, Luca
5
Dunkel, Wolfgang
5
Fisk, Raymond P.
5
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Institution
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Springer Fachmedien Wiesbaden
10
OECD
6
Deutsches Institut für Wirtschaftsforschung
5
Edward Elgar Publishing
4
Europäische Gemeinschaften / Kommission
4
Europäische Kommission / Statistisches Amt
4
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
4
American Marketing Association
3
Berliner Symposium zur Zukunft der Industriegesellschaft <3, 1987, Berlin, West>
3
ESIC European Service Innovation Centre
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Books on Demand GmbH <Norderstedt>
2
Centre on Transnational Corporations
2
Deutschland / Bundesministerium für Bildung und Forschung
2
Deutschland / Bundesministerium für Bildung, Wissenschaft, Forschung und Technologie
2
Duncker & Humblot
2
Europäische Kommission
2
Excellence-in-Service-Konferenz <5., 2015, Koblenz>
2
Fraunhofer-Institut für Produktionstechnik und Automatisierung
2
Fraunhofer-Institut für System- und Innovationsforschung
2
Internationales Dienstleistungssymposium <1985, Hannover>
2
National Bureau of Economic Research
2
Stiftung Marktwirtschaft / Kronberger Kreis
2
UNCTAD
2
Akademie für Staats- und Rechtswissenschaft der DDR / Lehrstuhl Zivilrecht und Zivilverfahrensrecht
1
Antitrust Forum 1982
1
Applied Services Economic Center
1
Arbeiterwohlfahrt Bezirksverband Oberbayern
1
Asian Development Bank
1
Baskenland <Spanien> / Dirección de Estudios Económicos y Métodos
1
Center for Leading Innovation & Cooperation
1
Central Office of Information
1
Centre de Documentation Sciences Humaines <Paris>
1
Centro studi investimenti sociali
1
Centrum för Tjänsteforskning <Karlstad>
1
Colloque Sésame <1986, Arc-de-Senans>
1
Colonial Office
1
Confederazione Nazionale dell'Artigianato
1
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Published in...
All
SpringerLink / Bücher
49
The service industries journal
41
Journal of service management
34
The journal of services marketing
34
Journal of business research : JBR
27
Journal of service research : JSR
25
Journal of service research
19
Industrial marketing management : the international journal for industrial and high-tech firms
15
Services marketing quarterly
15
Springer eBook Collection / Business and Economics
15
Journal of retailing and consumer services
14
Schriften zum Produktionsmanagement
14
The journal of business & industrial marketing
14
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
13
International journal of hospitality management
13
International journal of production economics
13
International journal of services technology and management
12
Fokus Dienstleistungsmarketing
11
Service business
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
Gabler Edition Wissenschaft
9
European review of service economics and management
8
International journal of quality and service sciences
8
Springer eBook Collection
8
Wissenschaft & Praxis
8
Forum Dienstleistungsmanagement
7
Research
7
International journal of contemporary hospitality management
6
International journal of production research
6
Managing service quality : MSQ ; an international journal
6
Mobile service innovation and business models
6
Schriften zu Marketing und Management
6
The handbook of innovation and services : a multi-disciplinary perspective
6
Consultancy and innovation : the business service revolution in Europe
5
International journal of innovation management
5
International journal of services and operations management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service theory and practice
5
Meffert-Marketing-Edition
5
Neue betriebswirtschaftliche Forschung : Nbf
5
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Source
All
ECONIS (ZBW)
1,652
USB Cologne (EcoSocSci)
33
EconStor
11
ArchiDok
11
USB Cologne (business full texts)
4
OLC EcoSci
3
RePEc
3
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Showing
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1
Developing the concept of life-cycle service offering
Rabetino, Rodrigo
;
Kohtamäki, Marko
;
Lehtonen, Heini
; …
- In:
Industrial marketing management : the international …
49
(
2015
),
pp. 53-66
Persistent link: https://www.econbiz.de/10011373947
Saved in:
2
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
3
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
4
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
5
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
6
Modeling service relationships for service networks
Cardoso, Jorge
- In:
Exploring services science : 4th international …
,
(pp. 114-128)
.
2013
Persistent link: https://www.econbiz.de/10009728302
Saved in:
7
Retrospective: compatibility management : customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
8
Marketing services globally : a fourfold typology
Kesavan, Ram
;
Mascarenhas, Oswald
;
Bernacchi, Michael
; …
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 187-205
Persistent link: https://www.econbiz.de/10010401584
Saved in:
9
Motivating customers to adhere to expert advice in professional services : a medical service context
Seiders, Kathleen
;
Flynn, Andrea Godfrey
;
Berry, Leonard L.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 39-58
Persistent link: https://www.econbiz.de/10010483440
Saved in:
10
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
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