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Operations : from factory to service management
Johnston, Robert - 2003
Persistent link: https://www.econbiz.de/10001797855
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Flight catering management
Jones, Peter - In: The Sage handbook of hospitality management, (pp. 484-502). 2008
Persistent link: https://www.econbiz.de/10003756785
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The customer experience : a road-map for improvement
Johnston, Robert; Kong, Xiangyu - In: Managing service quality : MSQ ; an international journal 21 (2011) 1, pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
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Service operations management : improving service delivery
Johnston, Robert; Clark, Graham; Shulver, Michael - 2012 - 4. ed.
Persistent link: https://www.econbiz.de/10009532314
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Service operations management : improving service delivery
Johnston, Robert; Clark, Graham - 2008 - 3. ed.
Persistent link: https://www.econbiz.de/10003654923
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Service operations management : improving service delivery
Johnston, Robert - 2005 - 2. ed
Persistent link: https://www.econbiz.de/10002404900
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Service operations management
Johnston, R.; Johnston, Robert; Clark, Graham - 2001 - 1. publ.
Persistent link: https://www.econbiz.de/10001598093
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Service operations management
Johnston, Robert; Shulver, Michael; Slack, Nigel; … - 2021 - Fifth edition
Persistent link: https://www.econbiz.de/10012315196
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From the bottom up : operations management in the hospitality industry
Jones, Peter; Lockwood, Andrew - In: The Sage handbook of hospitality management, (pp. 192-212). 2008
Persistent link: https://www.econbiz.de/10003756716