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A service climate synthesis and future research agenda
Bowen, David E.; Schneider, Benjamin - In: Journal of service research : JSR 17 (2014) 1, pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
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Interdisciplinary research on service quality and internationalisation
Amin, Muslim (ed.) - 2015
Persistent link: https://www.econbiz.de/10011547780
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Subscription intentions for ChatGPT plus : a look at user satisfaction and self-efficacy
Jo, Hyeon - In: Marketing intelligence & planning 42 (2024) 6, pp. 1052-1073
Persistent link: https://www.econbiz.de/10015056947
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Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je; Park, Jong Woo; Yoo, Hanjoo - In: Total quality management & business excellence : an … 29 (2018) 9, pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
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A liberating-engagement theory of consumer fun
Oh, Travis Tae; Pham, Michel T. - In: Journal of consumer research : JCR ; an … 49 (2022) 1, pp. 46-73
Persistent link: https://www.econbiz.de/10013253555
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The role of emotion in consumption
Voon, Jan P. - In: International journal of economics and finance 5 (2013) 11, pp. 95-104
Persistent link: https://www.econbiz.de/10010221326
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Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung; Lo, Pei-Chun - In: Journal of hospitality marketing & management 29 (2020) 8, pp. 887-910
Persistent link: https://www.econbiz.de/10012384379
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Conceptualizing consumption in the imagination : relationships and movements between imaginative forms and the marketplace
Jenkins, Rebecca; Molesworth, Mike - In: Marketing theory 18 (2018) 3, pp. 327-347
Persistent link: https://www.econbiz.de/10011926109
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Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas; Frank, Björn - In: Total quality management & business excellence 30 (2019) 4, pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
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Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365