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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Marketing
31,456
Absatz
4,944
Marketingmanagement
4,066
Marketing management
3,817
Business-to-business marketing
3,489
B-to-B-Marketing
3,485
Deutschland
3,293
Theorie
3,193
Theory
3,173
Customer service
3,075
Kundenservice
3,060
Consumer behaviour
2,867
Relationship marketing
2,815
Beziehungsmarketing
2,794
Konsumentenverhalten
2,743
Germany
2,601
marketing
2,601
USA
1,995
Lieferantenmanagement
1,804
Supplier relationship management
1,803
United States
1,694
Sales
1,512
Management
1,357
Customer satisfaction
1,333
Service quality
1,333
Marktforschung
1,323
Kundenzufriedenheit
1,297
Strategisches Management
1,280
Agribusiness
1,105
Brand management
1,067
Markenführung
1,058
Werbung
1,026
Electronic Commerce
998
Marketingtheorie
946
Innovation
936
Marketing theory
932
Online-Marketing
902
Internet marketing
883
Economics
845
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Undetermined
659
Free
152
Type of publication
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Article
1,135
Book / Working Paper
178
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All
Article in journal
1,072
Aufsatz in Zeitschrift
1,072
Aufsatz im Buch
57
Book section
57
Hochschulschrift
45
Thesis
33
Graue Literatur
20
Non-commercial literature
20
Case study
14
Collection of articles of several authors
14
Fallstudie
14
Sammelwerk
14
Working Paper
10
Arbeitspapier
9
Aufsatzsammlung
9
Guidebook
6
Ratgeber
6
Collection of articles written by one author
5
Konferenzschrift
5
Sammlung
5
Bibliografie enthalten
3
Bibliography included
3
Conference paper
2
Conference proceedings
2
Fallstudiensammlung
2
Konferenzbeitrag
2
Lehrbuch
2
Textbook
2
Accompanied by computer file
1
Elektronischer Datenträger als Beilage
1
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1
Handbuch
1
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English
1,222
German
90
Polish
1
Author
All
Gustafsson, Anders
10
Stauss, Bernd
9
Van Vaerenbergh, Yves
9
Mattila, Anna S.
8
McColl-Kennedy, Janet R.
7
Wirtz, Jochen
7
Edvardsson, Bo
6
Miao, Li
6
Sharma, Piyush
6
Söderlund, Magnus
6
Bruhn, Manfred
5
Larivière, Bart
5
Lyu, Yijing
5
Pathak, Parag A.
5
Prentice, Catherine
5
Shin, Hyunju
5
Ye, Yijiao
5
Barwick, Panle Jia
4
Casidy, Riza
4
Dagger, Tracey S.
4
Ellinger, Alexander E.
4
Groth, Markus
4
Haas, Alexander
4
Halperin, Basil
4
Ho, Benjamin
4
List, John A.
4
Mathies, Christine
4
Medler-Liraz, Hana
4
Muir, Ian
4
Nguyen, Nha
4
Paluch, Stefanie
4
Román, Sergio
4
Sands, Sean
4
Svensson, Göran
4
Tronvoll, Bård
4
Tsarenko, Yelena
4
Voorhees, Clay M.
4
Witell, Lars
4
Ahmad, Bilal
3
Akhtar, Nadeem
3
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Institution
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Autohaus Buch und Formular
1
Deutschland / Bundeswehr / Universität Hamburg
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
Shaker Verlag
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
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Published in...
All
International journal of hospitality management
59
The journal of services marketing
59
Journal of retailing and consumer services
58
Journal of business research : JBR
40
Journal of service management
22
Journal of service research
22
International journal of contemporary hospitality management
20
The service industries journal
20
Journal of service research : JSR
17
Industrial marketing management : the international journal for industrial and high-tech firms
16
Journal of hospitality marketing & management
16
Journal of service theory and practice
15
Services marketing quarterly
15
The journal of business & industrial marketing
12
Tourism management : research, policies, practice
12
International journal of services and operations management
11
Service business
11
International journal of quality and service sciences
10
Journal of air transport management
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
Psychology & marketing
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
The TQM journal : the international review of organizational improvement
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Asia Pacific journal of marketing and logistics
8
Cogent business & management
8
European journal of marketing : EJM
8
Managing service quality : MSQ ; an international journal
8
International journal of business and economics
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
Marketing intelligence & planning
7
The Cornell hospitality quarterly
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
International journal of consumer studies
6
Journal of marketing management : MM
6
Journal of retailing
6
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Source
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ECONIS (ZBW)
1,310
EconStor
1
OLC EcoSci
1
USB Cologne (EcoSocSci)
1
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date (oldest first)
1
Influence of technical support on brand image among B2B customers
Varghese, Thomas
- In:
Brand research : [an outcome of the second …
,
(pp. 190-206)
.
2009
Persistent link: https://www.econbiz.de/10009623334
Saved in:
2
Impact of service quality dimensions on the formation of customer value in B To B services
Munnukka, Juha
;
Järvi, Pentti
;
Outi, Uusitalo
- In:
Marketing intelligence & planning
31
(
2013
)
3
,
pp. 286-299
Persistent link: https://www.econbiz.de/10009760640
Saved in:
3
Do customized service packages impede value capture in industrial markets?
Steiner, Michael
;
Eggert, Andreas
;
Ulaga, Wolfgang
; …
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011453165
Saved in:
4
Exploring service failure in a business-to-business context
Zhu, Xia
;
Zolkiewski, Judy
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 367-379
Persistent link: https://www.econbiz.de/10011387791
Saved in:
5
Monetäre Bewertung der Qualitätsfehlerfolgen von Dienstleistungen im Investitionsgüterbereich - dargestellt am Beispiel des technischen Kundendienstes
Dauben, Stephan A.
- In:
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
,
(pp. 547-572)
.
2000
Persistent link: https://www.econbiz.de/10001472051
Saved in:
6
Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.
;
Chawla, Vaibhav
;
Sunder M., Vijaya
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 763-781
Persistent link: https://www.econbiz.de/10012545044
Saved in:
7
Buffering B2B service failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
8
Essays on the economics of electronic commerce
Luo, Jifeng
-
2008
Persistent link: https://www.econbiz.de/10011573251
Saved in:
9
Kooperatives Informations- und Knowledge-Management in wissensintensiven Anwendungsfeldern am Beispiel des technischen Service
Harnasch, Rüdiger
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10013430933
Saved in:
10
Putting the "service" into B2B
marketing
: key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
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