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The practice of complexity : review, change and service improvement in an NHS department
Mowles, Chris; Gaag, Anna van der; Fox, Jane - In: Journal of health organization and management 24 (2010) 2, pp. 127-144
Persistent link: https://www.econbiz.de/10003995549
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Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav - In: Services marketing quarterly 31 (2010) 4, pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
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Perceived value as a basis for shaping the offer of service provider : cases from UK and Croatia
Pandza, Irena; Vignali, Claudio - In: World review of entrepreneurship, management and … 6 (2010) 4, pp. 263-275
Persistent link: https://www.econbiz.de/10008798319
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Customer perceived value and differences between customer's and firm's perception
Pandza, Irena; Vignali, Claudio - In: International journal of business and globalisation : IJBG 5 (2010) 4, pp. 436-450
Persistent link: https://www.econbiz.de/10008798323
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Measuring internal service quality : comparing the gap-based and perceptions-only approaches
Brandon-Jones, Alistair; Silvestro, Rhian - In: International journal of operations & production … 30 (2010) 12, pp. 1291-1318
Persistent link: https://www.econbiz.de/10008823685
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Using system dynamics to model the impact of policing activity on performance
Newsome, I. M. - In: Journal of the Operational Research Society : OR 59 (2008) 2, pp. 164-170
Persistent link: https://www.econbiz.de/10003698771
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Improving police control rooms using simulation
Günal, M. M.; Onggo, S.; Pidd, Michael - In: Journal of the Operational Research Society : OR 59 (2008) 2, pp. 171-181
Persistent link: https://www.econbiz.de/10003698772
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Evaluating systems thinking in housing
Jackson, Michael C.; Johnston, N.; Seddon, J. - In: Journal of the Operational Research Society : OR 59 (2008) 2, pp. 186-197
Persistent link: https://www.econbiz.de/10003698776
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Processes of change in the reconfiguration of hospital services : the role of stakeholder involvement
Fulop, Naomi; 6, Perri; Spurgeon, Peter - In: Organizing and reorganizing : power and change in …, (pp. 19-32). 2008
Persistent link: https://www.econbiz.de/10003701630
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Service industry clustering: a comparison of broadcasting in three city-regions
Cook, Gary A. S.; Pandit, Naresh R. - In: The service industries journal 27 (2007) 3/4, pp. 453-469
Persistent link: https://www.econbiz.de/10003501972