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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Einzelhandel
17,839
Retail trade
15,238
Hamburg
4,307
Deutschland
4,244
Consumer behaviour
4,141
Konsumentenverhalten
4,115
Theorie
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Theory
1,609
Online-Handel
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Online retailing
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Beziehungsmarketing
1,347
Relationship marketing
1,347
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1,341
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1,219
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1,169
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1,165
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1,156
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1,105
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981
Vertriebsweg
905
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Großbritannien
772
Indien
731
India
728
Wettbewerb
725
United Kingdom
687
Brand management
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Markenführung
682
Customer satisfaction
680
Kundenzufriedenheit
671
Handel
652
Competition
635
Lieferantenmanagement
615
Supplier relationship management
614
Lebensmitteleinzelhandel
567
Food retailing
548
Service quality
537
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German
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Busso, Matias
5
Willems, Kim
5
Du Plooy, Thérèse
4
Duggal, Ekta
4
Gil Saura, Irene
4
Grewal, Dhruv
4
Hunold, Matthias
4
Luk, Sherriff T. K.
4
Muthers, Johannes
4
Rabinovich, Elliot
4
Sreekumar
4
Voorhees, Clay M.
4
Arsalan Najmi
3
Bolton, Ruth N.
3
Brengman, Malaika
3
Chen, Ivy S. N.
3
Coughlan, Joseph
3
De Jager, Johan W.
3
Galiani, Sebastian
3
Gopalan, Rema
3
Japutra, Arnold
3
Kalia, Prateek
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Pantano, Eleonora
3
Roggeveen, Anne L.
3
Ruiz-Molina, Maria-Eugenia
3
Röding, Tobias
3
Sharma, Piyush
3
Söderlund, Magnus
3
Ahasanul Haque
2
Ahmed, Waqar
2
Akter, Shahriar
2
Azmin Azliza Aziz
2
Bandyopadhyay, Nirmalya
2
Bang, Nguyen
2
Bhardwaj, Renu
2
Blankson, Charles
2
Boslau, Madlen
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Bouzaabia, Olfa
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IGI Global
2
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1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
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Journal of retailing and consumer services
70
Journal of business research : JBR
17
The journal of services marketing
17
International journal of retail and distribution management
13
Journal of retailing
11
International journal of retail & distribution management
10
The international review of retail, distribution and consumer research
9
Service business
7
Services marketing quarterly
7
Journal of service management
6
Psychology & marketing
6
International journal of electronic marketing and retailing : IJEMR
5
Journal of internet commerce
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
International journal of business and globalisation : IJBG
4
International journal of physical distribution and logistics management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Journal of the Academy of Marketing Science
4
African journal of business and economic research : AJBER
3
Australasian marketing journal
3
Gabler Edition Wissenschaft
3
International journal of Indian culture and business management
3
International journal of business performance management
3
International journal of business policy and economics
3
International journal of quality and service sciences
3
Journal of fashion marketing and management
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
Journal of marketing management : MM
3
Journal of strategic marketing
3
Omega : the international journal of management science
3
Quality management journal : QMJ
3
The journal of applied business research
3
Transportation research / E : an international journal
3
Decision
2
Global business review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business and emerging markets : IJBEM
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ECONIS (ZBW)
533
EconStor
1
USB Cologne (EcoSocSci)
1
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1
Dienstleistungsqualität im Handel
Deppisch, Carl Georg
-
1997
Persistent link: https://www.econbiz.de/10000959692
Saved in:
2
The effect of labor on profitability : the role of quality
Ton, Zeynep
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003753099
Saved in:
3
The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg
;
Stros, Michael
;
Marriott, John
- In:
Anspruchsgruppenorientierte Kommunikation : neue …
,
(pp. 53-66)
.
2008
Persistent link: https://www.econbiz.de/10003759626
Saved in:
4
Best Practice : Management von Service Levels im
Einzelhandel
Gerking, Harald
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 102-114)
.
2007
Persistent link: https://www.econbiz.de/10003643901
Saved in:
5
Assessing markups, service quality, and product attributes in music CDs' Internet retailing
Rabinovich, Elliot
;
Maltz, Arnold
;
Sinha, Rajiv K.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 320-337
Persistent link: https://www.econbiz.de/10003737959
Saved in:
6
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
7
A framework for determining customer satisfaction : an empirical analysis
Chaudhuri, Ranjan
;
Verma, Sanjeev
- In:
International journal of electronic marketing and …
2
(
2008/09
)
2
,
pp. 190-201
Persistent link: https://www.econbiz.de/10003781084
Saved in:
8
Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida
;
Erasmus, Alet C.
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
Saved in:
9
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
10
Market, learning and service orientations : an integrated framework for understanding retailer performance
Ye, Lilly
;
Robertson, Tip
- In:
The journal of retail marketing management research : JRMMR
2
(
2009/10
)
1
,
pp. 44-55
Persistent link: https://www.econbiz.de/10003838091
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