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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Dänemark
20,787
Denmark
12,894
Theorie
9,740
Theory
9,549
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5,679
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5,405
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5,088
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5,006
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4,754
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4,752
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4,505
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4,492
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4,388
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4,377
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4,336
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4,328
Retail trade
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Electronic Commerce
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Werbewirkung
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E-commerce
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
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7
Kim, Woo Gon
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
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Verlag Dr. Kovač
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Journal of retailing and consumer services
230
International journal of hospitality management
196
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
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ECONIS (ZBW)
4,341
EconStor
3
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1
Ansatzpunkte zur Steigerung der Leistungsqualität am Point of Sales - Ergebnisse einer empirischen Studie zur Wahrnehmung der Leistungsqualität in SB-Warenhäusern
Rudolph, Thomas
;
Schmickler, Marc
- In:
Handelsforschung
14
(
2000
),
pp. 141-161
Persistent link: https://www.econbiz.de/10001472994
Saved in:
2
Consumer perceptions of nonnutritive sweetened
coffee
in the quick service restaurant industry
Mathe-Soulek, Kimberly
;
Roseman, Mary G.
- In:
Journal of food products marketing
21
(
2015
)
3
,
pp. 293-305
Persistent link: https://www.econbiz.de/10011432238
Saved in:
3
Relative impacts from product quality, service quality, and experience quality on customer perceived value and intention to shop for the
coffee
shop market
Yu, Hueiju
;
Fang, Wenchang
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1273-1285
Persistent link: https://www.econbiz.de/10003925339
Saved in:
4
An empirical study to diagnose the outcomes of customers' experiences in trendy
coffee
shops
Nadiri, Halil
;
Gunay, G. Nazan
- In:
Journal of business economics and management
14
(
2013
)
1
,
pp. 22-53
Persistent link: https://www.econbiz.de/10009732742
Saved in:
5
Promote the price promotion : the effects of price promotions on customer evaluations in
coffee
chain stores
Huang, Hui-chun
;
Chang, Ya-ting
;
Yeh, Che-yi
;
Liao, …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1065-1082
Persistent link: https://www.econbiz.de/10010426077
Saved in:
6
The influence of self-congruity on customer loyalty of
coffee
shops : evidence from global-chain and local-chain
coffee
shops in Indonesia
Anjani, Dela
;
Dewi, Ike Janita
- In:
ASEAN marketing journal : Association of Southeast …
12
(
2020
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10012503618
Saved in:
7
Business sustainability for small
coffee
shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
8
Antecedents and consequences of brand equity : evidence from Starbucks
coffee
brand
Ren, YuXuan
;
Choe, Yunseon
;
Song, Hak-jun
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482336
Saved in:
9
Assessing grocery store attraction via cross-shopping linkages
Bodkin, Charles D.
;
Sewell, Ellen
- In:
Business and Economic Research : BER
2
(
2012
)
2
,
pp. 209-229
Persistent link: https://www.econbiz.de/10009780159
Saved in:
10
Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats
Goić, Marcel
;
Levenier, Camilo
;
Montoya, Ricardo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502734
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