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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Marketing
31,282
Relationship marketing
25,939
Beziehungsmarketing
25,264
Electronic Commerce
23,609
E-commerce
20,993
Consumer behaviour
14,358
Konsumentenverhalten
14,116
Deutschland
8,825
Germany
7,567
Theorie
7,567
Theory
7,525
Marketingmanagement
6,493
Internet
6,364
Customer satisfaction
5,997
Marketing management
5,942
Online-Handel
5,903
Kundenzufriedenheit
5,888
Online retailing
5,887
Service quality
4,459
Online-Marketing
4,311
Brand management
4,254
Social Web
4,251
Social web
4,248
Markenführung
4,241
Internet marketing
4,202
USA
3,666
Lieferantenmanagement
3,490
Supplier relationship management
3,487
United States
3,309
Einzelhandel
2,929
Strategisches Management
2,770
Retail trade
2,684
marketing
2,563
Markenimage
2,555
Brand image
2,411
Digitalisierung
2,403
Welt
2,392
World
2,377
Innovation
2,349
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685
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706
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2
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Aufsatzsammlung
25
Case study
24
Fallstudie
24
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13
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12
Konferenzschrift
10
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8
Ratgeber
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8
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7
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7
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5
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3
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English
4,080
German
336
French
2
Italian
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Bruhn, Manfred
33
Prentice, Catherine
21
Mattila, Anna S.
20
Han, Heesup
19
Gong, Taeshik
13
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Sreejesh, S.
12
Usman, Osly
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hammerschmidt, Maik
11
Hollebeek, Linda D.
11
Bauer, Hans H.
10
Falk, Tomas
10
Marimon, Frederic
10
Prybutok, Victor R.
10
Quach, Sara
10
Qu, Hailin
9
Edvardsson, Bo
8
Grégoire, Yany
8
Izogo, Ernest Emeka
8
Osman, Zahir
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Schumann, Jan Hendrik
8
Wong, IpKin Anthony
8
Benkenstein, Martin
7
Georgi, Dominik
7
Hyun, Sunghyup Sean
7
Park, Jungkun
7
Rajaobelina, Lova
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Walsh, Gianfranco
7
Akroush, Mamoun N.
6
Al-Hawary, Sulieman Ibraheem Shelash
6
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
European Health Care Conference <2, 2011, Hamburg>
2
OECD
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
Verlag Dr. Kovač
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
De Gruyter Oldenbourg
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erich-Schmidt-Verlag <Berlin>
1
European Business School <Oestrich-Winkel>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
Institute of Electrical and Electronics Engineers
1
International Conference on Services Management <North Cyprus)>
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Shaker Verlag
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
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Journal of retailing and consumer services
191
International journal of hospitality management
125
Journal of business research : JBR
108
The journal of services marketing
98
The service industries journal
82
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
Journal of hospitality marketing & management
59
Services marketing quarterly
54
Journal of service research : JSR
50
Journal of travel and tourism marketing
50
International journal of contemporary hospitality management
49
Service business
48
Journal of service management
37
Cogent business & management
34
The TQM journal : the international review of organizational improvement
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of service research
32
Tourism management : research, policies, practice
31
Journal of strategic marketing
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
The international journal of bank marketing : IJBM
27
International journal of quality and service sciences
26
Asia Pacific journal of marketing and logistics
25
International journal of electronic customer relationship management : IJECRM
24
International journal of services and operations management
24
Managing service quality : MSQ ; an international journal
24
Journal of air transport management
23
Journal of the Academy of Marketing Science
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
International journal of services, economics and management
22
Journal of internet commerce
20
Marketing intelligence & planning
20
Psychology & marketing
20
European journal of marketing : EJM
19
International journal of productivity and quality management : IJPQM
19
SpringerLink / Bücher
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Journal of retailing
18
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ECONIS (ZBW)
4,405
EconStor
7
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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Käuferverhalten bei legalen Musikdownloads : Auswahlverhalten, Qualitätsbeurteilung und Kundenbindung
Schwenkert, Ferdinand Emanuel
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003354638
Saved in:
2
Kollaborative Wertschöpfung : Kundenaktivitäten als Basis neuer Wertschöpfungskonstellationen für E-Services
Huber, Martin
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002265180
Saved in:
3
Kulturmanagement und Unternehmenserfolg : Zur Bedeutung der Kultur in deutsch-chinesischen Jointventures
Sun, Hai
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10013515335
Saved in:
4
Handbuch Gesundheits- und Medizinmarketing : Chancen, Strategien und Erfolgsfaktoren
Kreyher, Volker J.
(
ed.
)
-
2001
Persistent link: https://www.econbiz.de/10001607586
Saved in:
5
Die Beurteilung von Dienstleistungen : Grundlage für ein erfolgreiches
Marketing
am Beispiel Freier Berufe
Göbl, Martin
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001754354
Saved in:
6
Exzellenz im Dienstleistungsmarketing : Fallstudien zur
Kundenorientierung
Bruhn, Manfred
(
ed.
);
Meffert, Heribert
(
ed.
); …
-
2002
-
1. Auflage
Persistent link: https://www.econbiz.de/10014012698
Saved in:
7
Interaktionsbeziehungen im Dienstleistungsmarketing : Zusammenhänge zwischen Zufriedenheit und Bindung von Kunden und Mitarbeitern
Grund, Michael A.
-
1998
Persistent link: https://www.econbiz.de/10000670311
Saved in:
8
Conceptualising online banking service value
Heinonen, Kristina
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 39-52
Persistent link: https://www.econbiz.de/10003701671
Saved in:
9
Customer response to interactional service experience : the role of interaction environment
Albrecht, Carmen-Maria
;
Hattula, Stefan
;
Bornemann, Torsten
- In:
Journal of service management
27
(
2016
)
5
,
pp. 704-729
Persistent link: https://www.econbiz.de/10011553119
Saved in:
10
Bankmarketing : schlanke Strukturen und Servicequalität als strategische Aufgabe für Universalkreditinstitute
Bielenberg, Ulf
-
1997
Persistent link: https://www.econbiz.de/10000630484
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