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Consumers' evaluation of the quality of service in department stores : evidence from a case study of Hyperstar and Shahrvand in Iran

Karami, Masoud; Olfati, Omid; Aliabadi, Mehdi; … - In: Middle East journal of management : MEJM 1 (2013) 2, pp. 101-117

Persistent link: https://www.econbiz.de/10010359130

Exploring service quality of the department stores : a study from India

Bandyopadhyay, Nirmalya - In: International journal of Indian culture and business … 13 (2016) 1, pp. 20-34

Persistent link: https://www.econbiz.de/10011664761

Constructing a relationship-based brand equity model

Wang, Chao-Hung; Hsu, Li-Chang; Fang, Shyh-Rong - In: Service business : an international journal 3 (2009) 3, pp. 275-292

Persistent link: https://www.econbiz.de/10003869774

Measuring service quality in retail loyalty programmes (LPSQual) : implications for retailers' retention strategies

Nor Asiah Omar; Musa, Rosidah - In: International journal of retail & distribution management 39 (2011) 10, pp. 759-784

Persistent link: https://www.econbiz.de/10009376916

Resale price maintenance and manufacturer competition for retail services

Hunold, Matthias; Muthers, Johannes - 2012

We investigate the incentives of manufacturers to use resale price maintenance (RPM) when selling products through common retailers. In our model retailers provide product specific pre-sales services. If the competitive retail margins are low, each manufacturer fixes a minimum price to induce...

Persistent link: https://www.econbiz.de/10010308751