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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,564
Konsumentenverhalten
81,114
Theorie
9,315
Theory
9,146
Relationship marketing
9,069
Beziehungsmarketing
9,038
Brand management
7,575
Markenführung
7,535
Brand image
6,738
Markenimage
6,698
Customer satisfaction
5,707
Online-Handel
5,636
Online retailing
5,625
Kundenzufriedenheit
5,550
USA
4,866
Social Web
4,824
Social web
4,822
United States
4,599
Online-Marketing
4,537
Internet marketing
4,524
Service quality
4,421
Deutschland
4,391
Brand
4,339
Markenartikel
4,330
Einzelhandel
4,164
Retail trade
4,123
Germany
3,977
Werbewirkung
3,646
Electronic Commerce
3,624
Advertising effects
3,606
Verbraucherverhalten
3,589
E-commerce
3,517
Experiment
3,408
Emotion
3,261
Advertising
3,037
Werbung
2,962
Privater Konsum
2,918
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2,914
Virales Marketing
2,776
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509
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47
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12
Sammelwerk
12
Bibliografie enthalten
9
Bibliography included
9
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5
Sammlung
5
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
211
Journal of business research : JBR
121
The journal of services marketing
107
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
66
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
37
Journal of service management
33
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Journal of service research
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of hospitality and tourism insights
24
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,374
EconStor
3
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1
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
2
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
3
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
4
Intercultural service encounters in the post-COVID-19 world : a research agenda
Sharma, Piyush
- In:
A Research Agenda for Service Marketing
,
(pp. 283–298)
.
2024
Persistent link: https://www.econbiz.de/10014517997
Saved in:
5
Retail and service encounters : the inter-cultural tourist experience
Hartman, Katherine B.
;
Meyer, Tracy
;
Scribner, Lisa L.
- In:
Marketing of tourism experiences
,
(pp. 99-117)
.
2010
Persistent link: https://www.econbiz.de/10003944750
Saved in:
6
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali
;
Ahmad, Fauziah Sh.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Saved in:
7
Immigrants versus nationals : when an intercultural service encounter failure turns to verbal confrontation
Johnson, Guillaume D.
;
Meyers, Yuvay J.
;
Williams, Jerome D.
- In:
Journal of public policy & marketing : JPP & M ; an …
32
(
2013
),
pp. 38-47
Persistent link: https://www.econbiz.de/10009774971
Saved in:
8
Understanding the influence of cross-cultural consumer-to-consumer interaction on consumer service satisfaction
Johnson, Guillaume D.
;
Grier, Sonya A.
- In:
Journal of business research : JBR
66
(
2013
)
3
,
pp. 306-313
Persistent link: https://www.econbiz.de/10009720306
Saved in:
9
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
10
Methoden zur Messung der Dienstleistungsqualität im internationalen Kontext
Benkenstein, Martin
;
Stenglin, Ariane von
- In:
Internationalisierung von Dienstleistungen : Forum …
,
(pp. 253-270)
.
2005
Persistent link: https://www.econbiz.de/10002742363
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