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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
26,267
Beziehungsmarketing
25,593
Consumer behaviour
9,924
Konsumentenverhalten
9,889
Mobilkommunikation
6,985
Mobile communications
6,945
Customer satisfaction
5,656
Kundenzufriedenheit
5,614
Service quality
4,141
Theorie
2,792
Theory
2,781
Deutschland
2,759
Germany
2,677
Brand management
2,620
Markenführung
2,617
Lieferantenmanagement
2,201
Supplier relationship management
2,200
Social Web
2,188
Social web
2,187
Electronic Commerce
2,067
Marketingmanagement
1,978
Marketing management
1,965
Brand image
1,927
Markenimage
1,923
E-commerce
1,884
Online-Marketing
1,879
Internet marketing
1,854
Kundenwert
1,496
Kundenintegration
1,481
Customer integration
1,480
Customer value
1,469
Vertrauen
1,460
USA
1,458
Confidence
1,456
United States
1,442
Einzelhandel
1,411
Retail trade
1,403
Online-Handel
1,353
Online retailing
1,347
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Online availability
All
Undetermined
1,985
Free
656
Type of publication
All
Article
3,533
Book / Working Paper
597
Type of publication (narrower categories)
All
Article in journal
3,337
Aufsatz in Zeitschrift
3,337
Aufsatz im Buch
187
Book section
187
Hochschulschrift
94
Graue Literatur
86
Non-commercial literature
86
Thesis
78
Working Paper
52
Arbeitspapier
51
Conference paper
35
Konferenzbeitrag
35
Collection of articles of several authors
30
Sammelwerk
30
Bibliografie enthalten
24
Bibliography included
24
Case study
22
Fallstudie
22
Aufsatzsammlung
18
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Konferenzschrift
5
Ratgeber
5
Conference proceedings
3
Research Report
3
Bibliografie
2
Collection of articles written by one author
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
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Language
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English
3,880
German
250
French
2
Italian
1
Swedish
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Balaji, M. S.
12
Gil Saura, Irene
12
Gong, Taeshik
12
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Prybutok, Victor R.
11
Quach, Sara
10
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Van Vaerenbergh, Yves
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Wong, IpKin Anthony
7
Akroush, Mamoun N.
6
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bendel, Klaus
6
Bilgihan, Anil
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
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IGI Global
3
European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Boston Consulting Group
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Weltwirtschaftsforum
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
185
International journal of hospitality management
135
Journal of business research : JBR
111
The journal of services marketing
101
The service industries journal
77
Journal of hospitality marketing & management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
54
International journal of contemporary hospitality management
49
Journal of service research : JSR
49
Journal of travel and tourism marketing
45
Service business
45
Journal of service management
37
Cogent business & management
32
Journal of service research
32
Tourism management : research, policies, practice
32
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of services and operations management
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
International journal of services, economics and management
23
Journal of the Academy of Marketing Science
23
Managing service quality : MSQ ; an international journal
23
Asia Pacific journal of marketing and logistics
22
International journal of services and operations management : IJSOM
22
Journal of air transport management
22
Marketing intelligence & planning
22
International journal of electronic customer relationship management : IJECRM
21
Total quality management & business excellence
21
International journal of quality & reliability management
20
Journal of service theory and practice
19
Psychology & marketing
19
International journal of productivity and quality management : IJPQM
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of hospitality and tourism insights
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of Asian finance, economics and business : JAFEB
16
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Source
All
ECONIS (ZBW)
4,119
EconStor
6
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos
;
Tsoukatos, Evangelos
- In:
Journal of transnational management : the official …
22
(
2017
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
Saved in:
2
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
3
Electronic mobile service quality and customer loyalty : the conditional indirect effect of relationship quality and customer satisfaction
Simiyu, Gabriel
;
Bonuke, Ronald
- In:
International journal of financial services management …
11
(
2023
)
4
,
pp. 300-327
Persistent link: https://www.econbiz.de/10015064466
Saved in:
4
How quality, value, image, and satisfaction create loyalty at a Chinese telecom
Lai, Fujun
;
Griffin, Mitch
;
Babin, Barry J.
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 980-986
Persistent link: https://www.econbiz.de/10003887607
Saved in:
5
External equity, loyalty program membership, and service recovery
Morrison, Olivier
;
Huppertz, John W.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 244-254
Persistent link: https://www.econbiz.de/10003990935
Saved in:
6
Zur Wirkung von Neukunden-Promotions auf Bestandskunden : eine empirische Analyse in der Mobilfunkbranche
Woisetschläger, David
;
Evanschitzky, Heiner
;
Backhaus, …
- In:
Journal of business economics : JBE
81
(
2011
)
2
,
pp. 183-204
Persistent link: https://www.econbiz.de/10008841092
Saved in:
7
Telecommunication industry in Malaysia : demographic effect on customer expectations, performance, satisfaction and retention
Kassim, Norizan Mohd
- In:
Management in South-East Asia : business culture, …
,
(pp. 47-73)
.
2007
Persistent link: https://www.econbiz.de/10003537834
Saved in:
8
Effects of customer expertise on spillovers between products and services : an exploratory study on mobile communications
Yi, Ding
;
Chai, Kai-hin
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
1
,
pp. 75-97
Persistent link: https://www.econbiz.de/10009500694
Saved in:
9
The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels
Kim, Taegoo
;
Kim, Woo Gon
;
Kim, Hong-Bumm
- In:
Tourism management : research, policies, practice
30
(
2009
)
1
,
pp. 51-62
Persistent link: https://www.econbiz.de/10009523948
Saved in:
10
Managing service recovery processes : the role of customers' age
Cambra-Fierro, Jesús
;
Berbel-Pineda, Juan M.
; …
- In:
Journal of business economics and management
12
(
2011
)
3
,
pp. 503-528
Persistent link: https://www.econbiz.de/10009533040
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