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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
93
Konsumentenverhalten
90
Relationship marketing
85
Beziehungsmarketing
84
Customer satisfaction
26
Kundenzufriedenheit
26
Einzelhandel
25
Retail trade
25
Service quality
24
Marketingmanagement
22
Marketing management
21
Kundenwert
20
Marketing
19
USA
19
Brand management
18
Customer value
18
Markenführung
18
Theorie
18
Theory
18
United States
16
Dienstleistung
15
Distribution channel
15
Vertriebsweg
15
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14
Electronic Commerce
14
Innovation
14
Marketingtheorie
14
Internet marketing
13
Marketing theory
13
Online retailing
12
Online-Handel
12
Online-Marketing
12
Dienstleistungssektor
11
Services
11
Lieferantenmanagement
10
Netherlands
10
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10
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10
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10
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English
22
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Verhoef, Peter C.
9
Parasuraman, A.
7
Lemon, Katherine N.
6
Bolton, Ruth N.
2
Donkers, Bas
2
Edvardsson, Bo
2
Hunneman, Auke
2
Langerak, Fred
2
McColl-Kennedy, Janet R.
2
Sloot, Laurens M.
2
Zeithaml, Valarie A.
2
Andreassen, Tor Wallin
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bolton, Ruth M.
1
Bosma, Joost
1
Bowen, David E.
1
Bramlett, Matthew D.
1
Brown, Stephen Walter
1
Chase, Richard B.
1
Colm, Laura
1
Colurcio, Maria
1
De Keyser, Arne
1
Doorn, Jenny van
1
Evanschitzky, Heiner
1
Field, Joy M.
1
Fisk, Raymond P.
1
Fotheringham, Darima
1
Gijsenberg, Maarten J.
1
Grewal, Dhruv
1
Grönroos, Christian
1
Gustafsson, Anders
1
Heijnsbroek, Martin
1
Hsieh, J. J. Po-an
1
Huang, Ming-Hui
1
Kaltcheva, Velitchka D.
1
Keiningham, Timothy
1
Klaus, Philipp
1
Kristensson, Per
1
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Journal of business research : JBR
2
Journal of marketing
2
Journal of retailing and consumer services
2
Journal of service management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
MSI reports : working paper series
2
Interfaces : the INFORMS journal on the practice of operations research
1
International journal of quality and service sciences
1
Journal of public policy & marketing
1
Journal of retailing
1
Report / Marketing Science Institute
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Report / Marketing Science Institute / Marketing Science Institute
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ECONIS (ZBW)
22
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1
Expanding business-to-business customer relationships : modeling the customer's upgrade decision
Bolton, Ruth M.
;
Lemon, Katherine N.
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
1
,
pp. 46-64
Persistent link: https://www.econbiz.de/10003642961
Saved in:
2
Critical incidents and the impact of satisfaction on customer share
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 123-142
Persistent link: https://www.econbiz.de/10003747976
Saved in:
3
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
4
The moderating role of shopping trip type in store satisfaction formation
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of business research : JBR
78
(
2017
),
pp. 133-142
Persistent link: https://www.econbiz.de/10011736263
Saved in:
5
Developing a service improvement system for the National Dutch Railways
Verhoef, Peter C.
;
Heijnsbroek, Martin
;
Bosma, Joost
- In:
Interfaces : the INFORMS journal on the practice of …
47
(
2017
)
6
,
pp. 489-504
Persistent link: https://www.econbiz.de/10011784189
Saved in:
6
Moving forward : the role of marketing in fostering public transport usage
Gijsenberg, Maarten J.
;
Verhoef, Peter C.
- In:
Journal of public policy & marketing
38
(
2019
)
3
,
pp. 354-371
Persistent link: https://www.econbiz.de/10012534249
Saved in:
7
The impact of hard discounter presence on store satisfaction and store loyalty
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012434278
Saved in:
8
The effect of service experiences over time on a supplier's retention of business customers ; Report No. 04-119
Bolton, Ruth N.
;
Lemon, Katherine N.
;
Bramlett, Matthew D.
- In:
MSI reports : working paper series
(
2004
)
4
,
pp. 48-71
Persistent link: https://www.econbiz.de/10002707976
Saved in:
9
A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction
Bolton, Ruth N.
;
Lemon, Katherine N.
-
1998
Persistent link: https://www.econbiz.de/10000988899
Saved in:
10
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
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