//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The dynamic role of "should ex...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Theorie
626,270
Theory
611,367
USA
330,298
United States
291,717
Schätzung
41,963
Estimation
40,585
Deutschland
34,080
Welt
31,922
World
31,118
Germany
30,720
Geldpolitik
29,564
Monetary policy
28,519
Service quality
21,688
Portfolio-Management
21,144
Portfolio selection
20,895
Risiko
19,944
Risk
19,688
EU-Staaten
18,647
EU countries
17,959
Wirtschaftswachstum
17,737
Konsumentenverhalten
17,635
Consumer behaviour
17,516
Börsenkurs
17,342
Mathematische Optimierung
17,328
Mathematical programming
17,224
Großbritannien
17,211
Share price
17,046
Economic growth
16,927
Prognoseverfahren
16,599
Forecasting model
16,262
United Kingdom
14,916
Zeitreihenanalyse
14,562
Time series analysis
14,128
Konjunktur
13,719
Volatilität
13,669
Innovation
13,530
Wirkungsanalyse
13,341
Spieltheorie
13,330
Volatility
13,323
more ...
less ...
Online availability
All
Undetermined
7,496
Free
4,929
Type of publication
All
Article
15,114
Book / Working Paper
5,805
Journal
18
Type of publication (narrower categories)
All
Article in journal
14,025
Aufsatz in Zeitschrift
14,025
Graue Literatur
1,626
Non-commercial literature
1,626
Working Paper
1,475
Arbeitspapier
1,348
Aufsatz im Buch
1,069
Book section
1,069
Hochschulschrift
517
Thesis
382
Collection of articles of several authors
227
Sammelwerk
227
Conference paper
159
Konferenzbeitrag
159
Case study
155
Fallstudie
155
Aufsatzsammlung
101
Konferenzschrift
91
Conference proceedings
60
Bibliografie enthalten
57
Bibliography included
57
Collection of articles written by one author
56
Sammlung
56
Amtsdruckschrift
53
Government document
53
Reprint
18
Lehrbuch
17
Textbook
15
Systematic review
14
Übersichtsarbeit
14
Forschungsbericht
13
Guidebook
13
Ratgeber
13
Article
12
Handbook
12
Handbuch
12
Research Report
10
Bibliografie
9
Advisory report
8
Gutachten
8
more ...
less ...
Language
All
English
19,484
German
1,392
French
33
Italian
10
Russian
10
Spanish
10
Swedish
6
Finnish
4
Polish
4
Danish
3
Dutch
3
Hungarian
2
Czech
1
Portuguese
1
Undetermined
1
more ...
less ...
Author
All
Siciliani, Luigi
76
Propper, Carol
53
Straume, Odd Rune
52
Bruhn, Manfred
49
Hanushek, Eric Alan
45
Rivkin, Steven G.
43
Han, Heesup
42
Prybutok, Victor R.
40
Mattila, Anna S.
39
Brekke, Kurt R.
37
Gravelle, Hugh
35
Prentice, Catherine
32
Pathak, Parag A.
29
Hanushek, Eric A.
28
McColl-Kennedy, Janet R.
28
Staiger, Douglas
28
Rockoff, Jonah E.
27
Shahin, Arash
27
Usman, Osly
27
Figlio, David N.
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
24
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sharma, Piyush
21
Sparks, Beverley
21
Das, Jishnu
20
Kain, John F.
20
Balaji, M. S.
19
Koning, Pierre
19
Michas, Paul N.
19
Wirtz, Jochen
19
Wong, IpKin Anthony
19
Zhang, Min
19
Benkenstein, Martin
18
Chi, Wuchun
18
more ...
less ...
Institution
All
National Bureau of Economic Research
177
OECD
37
IGI Global
21
Springer Fachmedien Wiesbaden
19
World Bank
18
Hochschulrektorenkonferenz
17
World Bank Group
12
Verlag Dr. Kovač
9
Nomos Verlagsgesellschaft
8
Europäische Kommission
6
OECD / International Transport Forum
5
Taylor and Francis.
5
Edward Elgar Publishing
4
European Centre for the Development of Vocational Training
4
Weltbank
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
3
Shaker Verlag
3
USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Universität Potsdam
3
Universität Ulm
3
Bad Orber Gespräche <10., 2005, Berlin>
2
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
2
Centralʹnyj bank Rossijskoj Federacii
2
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
2
Christian-Albrechts-Universität zu Kiel
2
Department of Health, Education, and Welfare
2
Deutschland / Bundeswehr / Universität Hamburg
2
Erasmus Research Institute of Management
2
European Health Care Conference <2, 2011, Hamburg>
2
European Organization for Quality Control
2
Europäische Kommission / Generaldirektion Bildung und Kultur
2
Europäische Kommission / Statistisches Amt
2
Friedrich-Schiller-Universität Jena
2
Goethe-Universität Frankfurt am Main
2
more ...
less ...
Published in...
All
International journal of hospitality management
435
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of productivity and quality management : IJPQM
114
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
109
Health care management review : HCM review
106
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
The accounting review : a publication of the American Accounting Association
95
Journal of service management
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
International journal of services and operations management : IJSOM
60
more ...
less ...
Source
All
ECONIS (ZBW)
20,761
EconStor
153
OLC EcoSci
16
RePEc
3
USB Cologne (EcoSocSci)
3
ArchiDok
1
Showing
1
-
10
of
20,937
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An exploratory study of the formation and impact of electronic service failures
Tan, Chee-Wee
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
40
(
2016
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10011447555
Saved in:
2
Interrupted anticipation after a service failure : the role of olfactory sensation on expected pleasure, taste enjoyment, consumption, and repatronage intentions
Moore, David J.
- In:
Marketing letters : a journal of research in marketing
24
(
2013
)
4
,
pp. 399-408
Persistent link: https://www.econbiz.de/10010207194
Saved in:
3
Consumer responses to service failures : a resource preference model of cultural influences
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international marketing
16
(
2008
)
1
,
pp. 72-97
Persistent link: https://www.econbiz.de/10003771400
Saved in:
4
An analysis of customers' e-complaints for luxury resort properties
Zheng, Tianshu
;
Youn, Hyewon
;
Kincaid, Clark S.
- In:
Journal of hospitality marketing & management
18
(
2009
)
7
,
pp. 718-729
Persistent link: https://www.econbiz.de/10003893335
Saved in:
5
Explaining satisfaction in double deviation scenarios : the effects of anger and distributive justice
Casado-Díaz, Ana B.
(
contributor
); …
-
2006
-
1. ed.
Persistent link: https://www.econbiz.de/10003377682
Saved in:
6
Service failures in online double deviation scenarios : justice
theory
approach
Lee, Eun Jung
;
Park, Jungkun
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
Saved in:
7
Impacts of reputation for quality on perceptions of company responsibility and product-related dangers in times of product-recall and public complaints crises : results from an emp...
Grunwald, Guido
;
Hempelmann, Bernd
- In:
Corporate reputation review : an international journal
13
(
2010/11
)
4
,
pp. 264-283
Persistent link: https://www.econbiz.de/10008907358
Saved in:
8
Empirical profiles of service recovery systems : the maturity perspective
Smith, Jeffery S.
;
Karwan, Kirk R.
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003959023
Saved in:
9
Passenger complaints under irregualr airline conditions : cross-culture study
Kim, Yu-kyoung
;
Lee, Hyung-ryong
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 350-353
Persistent link: https://www.econbiz.de/10003989135
Saved in:
10
The effect of service quality and expectations on customer complaints
Forbes, Silke J.
- In:
The journal of industrial economics
56
(
2008
)
1
,
pp. 190-213
Persistent link: https://www.econbiz.de/10003705586
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->