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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
15
Konsumentenverhalten
12
Service quality
12
USA
12
United States
12
Theorie
8
Theory
8
Hospital
7
Krankenhaus
7
Dienstleistungssektor
6
Innovation
6
Service industry
6
Services
6
Beziehungsmarketing
5
Customer satisfaction
5
Gastgewerbe
5
Hospitality industry
5
Kundenzufriedenheit
5
Relationship marketing
5
Business services
4
Cognition
4
Dienstleistungsmanagement
4
Health care
4
Hotel industry
4
Hotellerie
4
Innovation management
4
Innovationsmanagement
4
Kognition
4
Marketing
4
Service management
4
Service operations
4
Services management
4
Social network
4
Soziales Netzwerk
4
Unternehmensdienstleistung
4
Customer experience
3
Customer service
3
Dienstleistung
3
Discrete choice
3
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English
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Verma, Rohit
9
Hu, Paul Jen-Hwa
3
Anderson, Chris K.
1
Choi, Sunmee
1
Danaher, Tracey S.
1
Ding, David Xin
1
Fang, Xiao
1
Gallan, Andrew S.
1
Han, Spring H.
1
Hsu, Sheila Hsuan-Yu
1
Hu, Han-fen
1
Hu, Kejia
1
Iqbal, Zafar
1
Joglekar, Nitin
1
Kim, Shinyoung
1
Kong, Lu
1
Lervik-Olsen, Line
1
Li, Eldon Yu-zen
1
MacDonald, Leo
1
McColl-Kennedy, Janet R.
1
Orsingher, Chiara
1
Plaschka, Gerhard
1
Sheng, Olivia R. Liu
1
Victorino, Liana
1
Wardell, Don G.
1
Yen, HsiuJu Rebecca
1
Zhang, Jie
1
Zhang, Jie J.
1
Zhong, Lina
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Journal of business research : JBR
2
Research handbook on services management
2
Journal of management information systems : JMIS
1
Journal of revenue and pricing management
1
Journal of service management
1
Management information systems : mis quarterly
1
Manufacturing & service operations management : M & SOM
1
Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
12
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1
e-SELFQUAL : a scale for measuring online self-service quality
Ding, David Xin
;
Hu, Paul Jen-Hwa
;
Sheng, Olivia R. Liu
- In:
Journal of business research : JBR
64
(
2011
)
5
,
pp. 508-515
Persistent link: https://www.econbiz.de/10008901456
Saved in:
2
A multilevel approach to examine employees’ loyal use of ERP systems in organizations
Yen, HsiuJu Rebecca
;
Hu, Paul Jen-Hwa
;
Hsu, Sheila Hsuan-Yu
- In:
Journal of management information systems : JMIS
32
(
2015
)
4
,
pp. 144-178
Persistent link: https://www.econbiz.de/10011491420
Saved in:
3
Examining the mediating roles of cognitive load and performance outcomes in user satisfaction with a website : a field quasi-experiment
Hu, Paul Jen-Hwa
;
Hu, Han-fen
;
Fang, Xiao
- In:
Management information systems : mis quarterly
41
(
2017
)
3
,
pp. 975-987
Persistent link: https://www.econbiz.de/10011740907
Saved in:
4
Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana
;
Verma, Rohit
;
Wardell, Don G.
- In:
Production and operations management : an international …
22
(
2013
)
3
,
pp. 518-534
Persistent link: https://www.econbiz.de/10009760480
Saved in:
5
Using revealed- and stated-preference customer choice models for making pricing decisions in services : an illustration from the hospitality industry
MacDonald, Leo
;
Anderson, Chris K.
;
Verma, Rohit
- In:
Journal of revenue and pricing management
11
(
2012
)
2
,
pp. 160-174
Persistent link: https://www.econbiz.de/10009561150
Saved in:
6
Providing feedback to service customers : the effect of the presentation order and repetition of feedback types
Kim, Shinyoung
;
Choi, Sunmee
;
Verma, Rohit
- In:
Journal of service management
28
(
2017
)
2
,
pp. 389-416
Persistent link: https://www.econbiz.de/10011704070
Saved in:
7
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
8
Service chains' operational strategies : standardization or customization? : evidence from the nursing home industry
Kong, Lu
;
Hu, Kejia
;
Verma, Rohit
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
6
,
pp. 3099-3116
Persistent link: https://www.econbiz.de/10014299352
Saved in:
9
Text analytics of service customer reviews and feedback : understanding customers' emotions and cognition in the hospitality industry
Zhang, Jie
;
Han, Spring H.
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 275-294)
.
2022
Persistent link: https://www.econbiz.de/10014452656
Saved in:
10
Rise of humanoid robots in hospitality services
Zhong, Lina
;
Verma, Rohit
- In:
Research handbook on services management
,
(pp. 331-345)
.
2022
Persistent link: https://www.econbiz.de/10014452660
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