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The mediating role of psychosocial benefits in the satisfaction formation process
Prevo, Olaf; Leunisse, Patrick; Roest, Henk - 1999
In this paper we investigate the mediating role of psychosocial benefits in the customersatisfaction/dissatisfaction formation process. Most research on this subject deals with thecausality direction of psychosocial benefits and satisfaction, sometimes preceded by anoverall functional benefit...
Persistent link: https://www.econbiz.de/10011300554
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The mediating role of psychosocial benefits in the satisfaction formation process
Prevo, Olaf; Leunissen, Patrick; Roest, Henk - 1999
Persistent link: https://www.econbiz.de/10001365079
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Logistics service quality and technology investment in retailing
Gil Saura, Irene; Ruiz-Molina, María-Eugenia - In: European retail research 23 (2009) 1, pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
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Logistic service quality and technology : a comparison between supplier-retailer and retailer-consumer relationships
Gil Saura, Irene; Ruiz Molina, Maria Eugenia; Servera … - In: The international review of retail, distribution and … 18 (2008) 5, pp. 495-510
Persistent link: https://www.econbiz.de/10003806239
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Customer service-orientation of small retail business owners in Austria, the Czech Republic, Hungary, Latvia, Slovakia, and Slovenia
Carraher, Shawn; Parnell, John A.; Spillan, John E. - In: Baltic journal of management 4 (2009) 3, pp. 251-268
Persistent link: https://www.econbiz.de/10003893969
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Retail store branding in Turkey : its effect on perceived quality, satisfaction and loyalty
Gürbüz, Esen - In: EuroMed journal of business 3 (2008) 3, pp. 286-304
Persistent link: https://www.econbiz.de/10003930252
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The impact of order fulfillment service on retailer merchandising decisions in the consumer durables industry
Davis-Sramek, Beth; Germain, Richard; Stank, Theodore P. - In: Journal of business logistics : JBL 31 (2010) 2, pp. 215-230
Persistent link: https://www.econbiz.de/10008779130
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Creating commitment and loyality behaviour among retailers : what are the roles of service quality and satification?
Davis-Sramek, Beth; Droge, Cornelia; Mentzer, John T.; … - In: Journal of the Academy of Marketing Science 37 (2009) 4, pp. 440-454
Persistent link: https://www.econbiz.de/10003926593
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The effect of collectivism on the importance of relationship quality and service quality for behavioral intentions : a cross-national and cross-contextual analysis
Ozdemir, V. Emre; Hewett, Kelly - In: Journal of international marketing 18 (2010) 1, pp. 41-62
Persistent link: https://www.econbiz.de/10003960826
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Segmenting members of a retailer loyalty programme using personnel-related service quality dimensions
Ograjenšek, Irena; Žabkar, Vesna - 2005
Persistent link: https://www.econbiz.de/10008657051