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E-Government und Servicequalität : Analysen zur Perspektive von IT-Anbietern und Verwaltungsführung
Schmidt, Bernhard - 2003
Persistent link: https://www.econbiz.de/10001750924
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An empirical investigation of electronic government service quality : from the demand-side stakeholder perspective
Shareel, Mahumd Akhter; Archer, Norman P.; Dwivedi, … - In: Total quality management & business excellence : an … 26 (2015) 3/4, pp. 339-354
Persistent link: https://www.econbiz.de/10011300186
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E-Government : Post-Akzeptanz und Servicequalität ; eine empirische Analyse am Beispiel kommunaler E-Government-Portale
Piehler, Robert - 2014 - 1. Aufl.
Persistent link: https://www.econbiz.de/10010254071
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Managing citizens' uncertainty in e-government services : the mediating and moderating roles of transparency and trust
Venkatesh, Viswanath; Thong, James Y. L.; Chan, Frank K. Y. - In: Information systems research : ISR 27 (2016) 1, pp. 87-111
Persistent link: https://www.econbiz.de/10011460105
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E-government and citizen satisfaction in Jordan : EGOVSAT testing using SEM approach
Nawafleh, Sahem - In: International journal of productivity and quality … 34 (2021) 1, pp. 20-32
Persistent link: https://www.econbiz.de/10012696535
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Quality assessment of digital services in e-government with a case study in an Italian region
Corradini, Flavio; Polzonetti, Alberto; Re, Barbara - In: Cases on managing e-services, (pp. 28-47). 2009
Persistent link: https://www.econbiz.de/10003769485
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Measuring e-government service value with the E-GOVSQUAL-RISK model
Rotchanakitumnuai, Siriluck - In: Business process management journal 14 (2008) 5, pp. 724-737
Persistent link: https://www.econbiz.de/10003775140
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Service-Level-Management in der öffentlichen Verwaltung : Diagnose, Planung, Umsetzung ; [mit SLA-Mustervereinbarung]
Bonk, Markus (contributor); Bayer, Harald (contributor) - 2010 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003898614
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A strategic framework for city marketing : the SSRM approach
Mishra, Barry; Rolland, Erik - 2010
Persistent link: https://www.econbiz.de/10003902175
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Examining the factors affecting the adoption of broadband in the Kingdom of Saudi Arabia
Dwivedi, Yogesh Kumar; Weerakkody, Vishanth - In: Electronic government : EG; an international journal 4 (2007) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10003433965