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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
31
Emotion
29
Consumer behaviour
27
Konsumentenverhalten
25
Relationship marketing
25
Beziehungsmarketing
24
Australia
21
Australien
18
Customer satisfaction
17
Kundenzufriedenheit
16
Dienstleistungssektor
14
Diversity management
12
Service industry
12
Health care
11
Beschwerdemanagement
9
Complaint management
9
Diversity Management
9
Gesundheitsversorgung
9
Betriebliche Wertschöpfung
8
Customer experience
8
Dienstleistung
8
Marketing not elsewhere classified
8
Organizational behaviour
8
Services
8
Value creation
8
China
7
Customer service
7
Customer value
7
Kundenservice
7
Kundenwert
7
Verhalten in Organisationen
7
Arbeitspsychologie
6
Gesundheitswesen
6
Health care system
6
Rebekah Russell-Bennett
6
Satisfaction
6
Well-being
6
Arbeitsgruppe
5
Customer integration
5
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Undetermined
16
Free
2
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Article
29
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1
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Article in journal
29
Aufsatz in Zeitschrift
29
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English
30
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McColl-Kennedy, Janet R.
28
Gustafsson, Anders
5
Patterson, Paul G.
5
Sweeney, Jillian C.
5
Witell, Lars
4
Brady, Michael K.
3
Danaher, Tracey S.
3
Snyder, Hannah
3
Dagger, Tracey S.
2
Danaher, Peter J.
2
Frow, Pennie
2
Gallan, Andrew S.
2
Green, Teegan
2
Hogan, Suellen J.
2
Härtel, Charmine E. J.
2
Lervik-Olsen, Line
2
Orsingher, Chiara
2
Payne, Adrian
2
Previte, Josephine
2
Russell-Bennett, Rebekah
2
Sirianni, Nancy J.
2
Smith, Amy K.
2
Surachartkumtonkun, Jiraporn
2
Zaki, Mohamed
2
Aksoy, Lerzan
1
Amonini, Claudia
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barakshina, Tatiana
1
Bolton, Ruth N.
1
Breidbach, Christoph F.
1
Butcher, Ken
1
Butten, Kaley
1
Cheung, Lilliemay
1
Colurcio, Maria
1
Edvardsson, Bo
1
Elg, Mattias
1
Ferrier, Elizabeth
1
Field, Joy M.
1
Figueiredo, Bernardo
1
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Journal of business research : JBR
5
Journal of service management
4
Journal of service research : JSR
4
The journal of services marketing
4
Journal of retailing
2
Journal of service research
2
California management review
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
International journal of hospitality management
1
Journal of marketing management : MM
1
Journal of the Academy of Marketing Science
1
The service industries journal
1
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ECONIS (ZBW)
30
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1
Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah
;
Glavas, Charmaine
;
Previte, …
- In:
The service industries journal
37
(
2017
)
9/10
,
pp. 657-680
Persistent link: https://www.econbiz.de/10011718020
Saved in:
2
The role of emotional value for reading and giving eWOM in altruistic services
Previte, Josephine
;
Russell-Bennett, Rebekah
;
Mulcahy, Rory
- In:
Journal of business research : JBR
99
(
2019
),
pp. 157-166
Persistent link: https://www.econbiz.de/10012023590
Saved in:
3
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
4
How professional service firms compete in the market: an exploratory study
Amonini, Claudia
;
McColl-Kennedy, Janet R.
;
Soutar, …
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 28-55
Persistent link: https://www.econbiz.de/10003979622
Saved in:
5
Customer rage : triggers, tipping points, and take-outs
Patterson, Paul G.
;
McColl-Kennedy, Janet R.
;
Smith, Amy K.
- In:
California management review
52
(
2009/10
)
1
,
pp. 6-28
Persistent link: https://www.econbiz.de/10003960175
Saved in:
6
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
7
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
8
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
9
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
10
Unpacking customer rage elicitation : a dynamic model
Surachartkumtonkun, Jiraporn
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 177-192
Persistent link: https://www.econbiz.de/10011283710
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