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~subject:"Dienstleistungsqualität"
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Customer knowledge management...
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Dienstleistungsqualität
Consumer behaviour
80,428
Konsumentenverhalten
80,427
Relationship marketing
25,550
Beziehungsmarketing
25,524
Knowledge management
23,756
Wissensmanagement
22,522
Theorie
12,539
Theory
12,523
Knowledge transfer
8,502
Wissenstransfer
8,401
Brand management
8,188
Markenführung
8,186
Customer satisfaction
7,958
Kundenzufriedenheit
7,934
Markenimage
7,029
Brand image
7,004
Deutschland
6,673
Social Web
6,526
Social web
6,526
Germany
6,414
Service quality
6,271
USA
6,217
United States
6,084
Online retailing
6,013
Online-Handel
6,011
Innovation
5,372
Online-Marketing
5,298
Internet marketing
5,256
Electronic Commerce
4,860
Einzelhandel
4,620
E-commerce
4,619
Knowledge
4,601
Retail trade
4,542
Brand
4,490
Markenartikel
4,474
Wissen
4,405
Marketingmanagement
4,004
Marketing management
3,971
Werbewirkung
3,697
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3,025
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1,009
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5,383
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883
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5,141
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Fallstudie
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20
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9
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7
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5,967
German
297
French
3
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2
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1
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Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
21
Usman, Osly
21
Bruhn, Manfred
20
Prybutok, Victor R.
16
Jang, Soocheong
15
Klaus, Philipp
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Bilgihan, Anil
12
Edvardsson, Bo
12
Gil Saura, Irene
12
Sharma, Piyush
12
Sreejesh, S.
12
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Wong, IpKin Anthony
11
Miao, Li
10
Voorhees, Clay M.
10
Amin, Muslim
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Kim, Woo Gon
9
Marimon, Frederic
9
Park, Jungkun
9
Schumann, Jan Hendrik
9
Su, LuJun
9
Torres, Edwin N.
9
Van Vaerenbergh, Yves
9
Xu, Xun
9
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
266
International journal of hospitality management
260
Journal of business research : JBR
157
The journal of services marketing
145
The service industries journal
108
International journal of contemporary hospitality management
98
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
81
Services marketing quarterly
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
76
Journal of service research : JSR
66
Service business
60
Cogent business & management
54
Journal of service management
50
Tourism management : research, policies, practice
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Asia Pacific journal of marketing and logistics
40
International journal of quality and service sciences
40
Journal of air transport management
39
Journal of service research
39
The TQM journal : the international review of organizational improvement
38
International journal of services, economics and management
36
The international journal of bank marketing : IJBM
36
International journal of services and operations management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Total quality management & business excellence
33
Journal of the Academy of Marketing Science
31
Psychology & marketing
30
Industrial marketing management : the international journal for industrial and high-tech firms
29
European journal of marketing : EJM
28
International journal of quality & reliability management
28
International journal of services and operations management : IJSOM
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of Asian finance, economics and business : JAFEB
27
Journal of hospitality and tourism insights
27
Journal of retailing
27
Marketing intelligence & planning
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Journal of service theory and practice
24
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ECONIS (ZBW)
6,266
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1
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of
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1
Investigating the effectiveness of repositioning strategies : the customers' perspective
Zhang, Chrystal
;
Lin, Yi Hsin
;
Newman, David G.
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1235-1250
Persistent link: https://www.econbiz.de/10011627492
Saved in:
2
How customer knowledge management helps retain fitness club members : a mediating effect of relationship quality
Ng, Kenneth Shiu Pong
;
Feng, Yan
;
Lai, Ivan K. W.
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
2
,
pp. 360-381
Persistent link: https://www.econbiz.de/10014505217
Saved in:
3
Perceived service innovation in non-profit sports clubs : the antecedents and consequence
Behnam, Mohsen
;
Delshab, Vahid
;
Luu Trong Tuan
- In:
European Sport management quarterly : ESMQ
22
(
2022
)
3
,
pp. 440-462
Persistent link: https://www.econbiz.de/10013271118
Saved in:
4
Customer relationship management and customer retention : evidence from a bank in Ghana
Famiyeh, Samuel
;
Ahafianyo, Jasper Tetteh
;
Benneh, Bridget
- In:
International journal of electronic finance : IJEF
8
(
2014/2015
)
2/3/4
,
pp. 202-217
Persistent link: https://www.econbiz.de/10011525335
Saved in:
5
Customers' perception and company-customer relationship
Bojanowska, Agnieszka
;
Buraczyńska, Barbara
;
Żelazna, Anna
- In:
European research studies
24
(
2021
)
2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10012663837
Saved in:
6
Development, measurement and validation of customer churn scale in Indian mobile services
Rajeswari, P. S.
;
Suganthi, P.
- In:
International journal of services and operations …
42
(
2022
)
3
,
pp. 295-314
Persistent link: https://www.econbiz.de/10013367294
Saved in:
7
Customer care excellence : how to create an effective customer focus
Cook, Sarah
-
2011
-
6th ed
Persistent link: https://www.econbiz.de/10013530528
Saved in:
8
Building brand relationship quality among hotel loyalty program members
Lo, Ada S.
;
Im, Holly Hyunjung
;
Chen, Yong
;
Qu, Hailin
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 458-488
Persistent link: https://www.econbiz.de/10011611273
Saved in:
9
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
10
The effect of customer relationship management practices on airline customer loyalty
Salah, Marwa
;
Abou-Shouk, Mohamed A.
- In:
Journal of Tourism, Heritage & Services Marketing : JTHSM
5
(
2019
)
2
,
pp. 11-19
Persistent link: https://www.econbiz.de/10012159006
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