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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
26,216
Beziehungsmarketing
25,542
Consumer behaviour
9,008
Konsumentenverhalten
8,975
Customer satisfaction
5,455
Kundenzufriedenheit
5,414
Service quality
3,944
Brand management
2,649
Markenführung
2,646
Deutschland
2,435
Germany
2,392
Theorie
2,265
Theory
2,260
Lieferantenmanagement
2,179
Supplier relationship management
2,178
Social Web
2,074
Social web
2,073
Marketingmanagement
2,032
Marketing management
2,019
Brand image
1,917
Markenimage
1,912
Electronic Commerce
1,702
E-commerce
1,652
Online-Marketing
1,631
Internet marketing
1,612
Kundenwert
1,482
Kundenintegration
1,462
Customer integration
1,461
Customer value
1,455
Vertrauen
1,392
Confidence
1,388
Einzelhandel
1,346
Retail trade
1,338
Brand
1,285
Markenartikel
1,270
Online-Handel
1,254
Online retailing
1,248
Customer service
1,145
Kundenservice
1,133
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Online availability
All
Undetermined
1,897
Free
605
Type of publication
All
Article
3,378
Book / Working Paper
555
Type of publication (narrower categories)
All
Article in journal
3,190
Aufsatz in Zeitschrift
3,190
Aufsatz im Buch
180
Book section
180
Hochschulschrift
96
Thesis
78
Graue Literatur
73
Non-commercial literature
73
Working Paper
46
Arbeitspapier
45
Collection of articles of several authors
31
Sammelwerk
31
Conference paper
25
Konferenzbeitrag
25
Bibliografie enthalten
24
Bibliography included
24
Case study
22
Fallstudie
22
Aufsatzsammlung
19
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Ratgeber
5
Konferenzschrift
4
Research Report
3
Bibliografie
2
Collection of articles written by one author
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Sammlung
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
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English
3,679
German
254
French
2
Italian
1
Swedish
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bendel, Klaus
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
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Institution
All
European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
125
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
76
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Service business
44
Journal of travel and tourism marketing
43
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
20
International journal of services, economics and management
20
International journal of services and operations management : IJSOM
19
Journal of service theory and practice
19
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of retailing
16
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Source
All
ECONIS (ZBW)
3,922
EconStor
6
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Linking brand orientation with service quality, satisfaction, and positive word-of-mouth : evidence from the higher education sector
Casidy, Riza
- In:
Journal of nonprofit & public sector marketing
26
(
2014
)
2
,
pp. 142-161
Persistent link: https://www.econbiz.de/10010382656
Saved in:
2
The role of perceived market orientation in the higher education sector
Casidy, Riza
- In:
Australasian marketing journal
22
(
2014
)
2
,
pp. 155-163
Persistent link: https://www.econbiz.de/10010400503
Saved in:
3
Customer satisfaction as a marketing concept in higher education
Andrlic, Berislav
;
Budic, Hrvoje
;
Pismis, Vjekoslav
- In:
Analele ştiinţifice ale Univerşităţii Alexandru …
60
(
2013
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10010390508
Saved in:
4
Qualität, Wirtschaftlichkeit und Erfolg von Krankenhäusern : Analyse der Relevanz marktorientierter Ansätze im Krankenhausmanagement
Dietrich, Martin
-
2005
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002524735
Saved in:
5
Handbuch Gesundheits- und Medizinmarketing : Chancen, Strategien und Erfolgsfaktoren
Kreyher, Volker J.
(
ed.
)
-
2001
Persistent link: https://www.econbiz.de/10001607586
Saved in:
6
The influence of perceived relationship quality on donor behavior in the context of charitable nonprofit organizations established by professional sport entities
Kim, Minhong
;
Yoon, Youngmin
;
Zhang, James J.
- In:
Journal of relationship marketing : innovations and …
23
(
2024
)
2
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014567153
Saved in:
7
Community orientation : an overlooked pillar of market-oriented higher education institutions
El Alfy, Shahira
- In:
Journal of marketing for higher education
33
(
2023
)
2
,
pp. 182-204
Persistent link: https://www.econbiz.de/10014419291
Saved in:
8
Education service qualtiy of a business school: former and current students' evaluation
Šimić, Mirna Leko
;
Čarapić, Helena
- In:
International review on public and nonprofit marketing …
5
(
2008
)
2
,
pp. 181-191
Persistent link: https://www.econbiz.de/10003779400
Saved in:
9
Anwendungsbereiche und Ziele von Marketing in der öffentlichen Verwaltung
Berger, Roland
- In:
Marktorientierte Führung im wirtschaftlichen und …
,
(pp. 325-347)
.
2007
Persistent link: https://www.econbiz.de/10003584608
Saved in:
10
Improving service quality in the new public sector
Williams, Christine S.
;
Saunders, Mark N. K.
- In:
The Routledge companion to nonprofit marketing
,
(pp. 389-402)
.
2008
Persistent link: https://www.econbiz.de/10003592664
Saved in:
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