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Performance assessment of primary health care services using data envelopment analysis and the quality-adjusted malmquist index
Capeletti, Nuno M.; Amado, Carla A. F.; Santos, Sérgio P. - In: Journal of the Operational Research Society 75 (2024) 2, pp. 361-377
Persistent link: https://www.econbiz.de/10014555699
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Measuring patient-perceived hospital service quality : validity and managerial usefulness of HCAHPS scales
Westbrook, Kevin W.; Babakus, Emin; Grant, Cori Cohen - In: Health marketing quarterly 31 (2014) 2, pp. 97-114
Persistent link: https://www.econbiz.de/10010398962
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Constructing a roadmap to measure the quality of business assessments aimed at curriculum management
Silva, Thanuci; Santos, Regiane dos; Mallet, Débora - In: Journal of education for business 98 (2023) 1, pp. 34-42
Persistent link: https://www.econbiz.de/10013550010
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A two-stage estimation of hospital quality using mortality outcome measures : an application using hospital administrative data
Chua, Chew Lian; Palangkaraya, Alfons; Yong, Jong-say - In: Health economics 19 (2010) 12, pp. 1404-1424
Persistent link: https://www.econbiz.de/10008796767
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Measuring service outcomes for adaptive preventive maintenance
Öhman, Mikael; Finne, Max; Holmström, Jan - In: International journal of production economics 170 (2015), pp. 457-467
Persistent link: https://www.econbiz.de/10011421990
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Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra; Marciszewska, Barbara - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
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Validation of a quality assessment tool for insurance services in business-to-business marketing
Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137
quality assessment of insurance services by using the measurement scale previously developed by Vandaele şi Gemmel for the … business-to-business environment. The authors of this article aimed at testing this measurement scale by using a quantitative … broker. Some of the dimensions used in the original measurement scale were not kept upon completion of the exploratory and …
Persistent link: https://www.econbiz.de/10010355996
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Service quality measurement of the public distribution system in the food grains supply chain
Paulrajan, Rajkumar - In: International journal of business performance and … 5 (2013) 2, pp. 131-147
Persistent link: https://www.econbiz.de/10010125961
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Measuring service performance : practical research for better quality
Lisch, Ralf - 2014
Persistent link: https://www.econbiz.de/10010254091