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The role of expectations on consumer interpretation of new information
Tan, Lina; Roberts, John H.; Morrison, Pamela D. - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 569-615
Persistent link: https://www.econbiz.de/10011707273
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How often versus how long : the interplay of contact frequency and relationship duration in customer-reported service relationship strength
Dagger, Tracey S.; Danaher, Peter J.; Gibbs, Brian J. - In: Journal of service research : JSR 11 (2008/09) 4, pp. 371-388
Persistent link: https://www.econbiz.de/10003853582
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Comparing the effect of store remodeling on new and existing customers
Dagger, Tracey S.; Danaher, Peter J. - In: Journal of marketing 78 (2014) 3, pp. 62-80
Persistent link: https://www.econbiz.de/10010360426
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Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; … - In: Journal of service research : JSR 16 (2013) 4, pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
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Dynamic customer value cocreation in healthcare
Danaher, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C. - In: Journal of service research 27 (2024) 2, pp. 177-193
Persistent link: https://www.econbiz.de/10014580413