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~subject:"Dienstleistungsqualität"
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Making sense of innovation : a...
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Dienstleistungsqualität
Innovation
27
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8
Service quality
8
Business and Management
7
Denmark
7
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Dänemark
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Customer satisfaction
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Public services
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Relationship marketing
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Öffentliche Dienstleistung
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Mattsson, Jan
5
McColl, Rod
2
Charters, Kathleen
1
Fuglsang, Lars
1
Söderlund, Magnus
1
Wallin, Arto Juhani
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Journal of strategic marketing
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Journal of retailing and consumer services
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Journal of service management
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The journal of business strategy
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The journal of services marketing
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ECONIS (ZBW)
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1
Developing a strategic abstraction tool for service innovation
Mattsson, Jan
- In:
Journal of strategic marketing
18
(
2010
)
2
,
pp. 133-144
Persistent link: https://www.econbiz.de/10003978351
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2
Strategic insights from mystery shopping in B2B relationships
Mattsson, Jan
- In:
Journal of strategic marketing
20
(
2012
)
4
,
pp. 313-322
Persistent link: https://www.econbiz.de/10009577756
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3
Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani
;
Fuglsang, Lars
- In:
Journal of service management
28
(
2017
)
5
,
pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
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4
Common mistakes in designing and implementing service guarantees
McColl, Rod
;
Mattsson, Jan
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 451-461
Persistent link: https://www.econbiz.de/10009390043
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5
Merely asking the customer to recommend has an impact on word-of-mouth activity
Söderlund, Magnus
;
Mattsson, Jan
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 80-89
Persistent link: https://www.econbiz.de/10011388078
Saved in:
6
Memoryscape : how managers can create lasting customer experiences
McColl, Rod
;
Mattsson, Jan
;
Charters, Kathleen
- In:
The journal of business strategy
43
(
2022
)
6
,
pp. 397-405
Persistent link: https://www.econbiz.de/10013455684
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