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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
81,922
Konsumentenverhalten
79,443
Italien
63,112
Italy
40,959
Relationship marketing
25,939
Beziehungsmarketing
25,264
Social Web
20,293
Social web
20,262
Theorie
16,019
Theory
15,730
Deutschland
11,781
Germany
10,553
Learning
9,985
Brand management
8,759
Markenführung
8,711
USA
8,514
Online-Marketing
8,328
Food industry
8,258
Internet marketing
8,230
Customer satisfaction
8,104
United States
8,087
Kundenzufriedenheit
7,899
Ernährungsindustrie
7,836
Lernen
7,255
Brand image
7,196
Markenimage
7,155
Service quality
6,379
Online-Handel
6,342
Online retailing
6,323
Electronic Commerce
5,796
E-commerce
5,593
Großbritannien
5,307
Frankreich
5,102
United Kingdom
4,825
Einzelhandel
4,768
Retail trade
4,700
Schätzung
4,588
Brand
4,536
Innovation
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7
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Han, Heesup
37
Mattila, Anna S.
29
Prentice, Catherine
25
McColl-Kennedy, Janet R.
21
Usman, Osly
21
Bruhn, Manfred
20
Prybutok, Victor R.
16
Jang, Soocheong
15
Klaus, Philipp
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Edvardsson, Bo
12
Gil Saura, Irene
12
Sharma, Piyush
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Propper, Carol
11
Qu, Hailin
11
Quach, Sara
11
Voorhees, Clay M.
11
Wong, IpKin Anthony
11
Bloom, Nicholas
10
Miao, Li
10
Park, Jungkun
10
Sparks, Beverley
10
Amin, Muslim
9
Harun, Ahasan
9
Hsu, Cathy H. C.
9
Kim, Woo Gon
9
Lemos, Renata
9
Marimon, Frederic
9
Sadun, Raffaella
9
Schumann, Jan Hendrik
9
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
IGI Global
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Centre for the Development of Vocational Training
1
Forschungsinstitut zur Zukunft der Arbeit
1
Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Springer Fachmedien Wiesbaden
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
266
International journal of hospitality management
240
Journal of business research : JBR
158
The journal of services marketing
145
The service industries journal
109
International journal of contemporary hospitality management
97
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
82
Services marketing quarterly
81
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
80
Journal of service research : JSR
66
Service business
64
Cogent business & management
54
Journal of service management
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Tourism management : research, policies, practice
48
Journal of air transport management
43
International journal of quality and service sciences
42
The TQM journal : the international review of organizational improvement
42
Asia Pacific journal of marketing and logistics
40
Journal of service research
40
International journal of services and operations management
36
The international journal of bank marketing : IJBM
36
International journal of services, economics and management
35
Managing service quality : MSQ ; an international journal
35
Journal of strategic marketing
34
Total quality management & business excellence
33
Journal of the Academy of Marketing Science
31
Psychology & marketing
31
European journal of marketing : EJM
28
Industrial marketing management : the international journal for industrial and high-tech firms
28
Journal of Asian finance, economics and business : JAFEB
27
International journal of quality & reliability management
26
Journal of retailing
26
Quality management journal : QMJ
25
International journal of electronic customer relationship management : IJECRM
24
Marketing intelligence & planning
24
Technological forecasting & social change : an international journal
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
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ECONIS (ZBW)
6,310
EconStor
13
OLC EcoSci
5
USB Cologne (EcoSocSci)
1
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1
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
2
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
3
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
4
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
5
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
6
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
7
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
8
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
9
Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence
Daliri, Esmaeil
;
Sajad Rezaei
;
Wan Khairuzzaman Wan Ismail
- In:
International journal of business environment : IJBE
6
(
2014
)
4
,
pp. 426-450
Persistent link: https://www.econbiz.de/10010492051
Saved in:
10
Customer perceived value in social commerce : an exploration of its antecedents and consequences
Alshibliy, Haitham Hmoud
- In:
Journal of management research
7
(
2015
)
1
,
pp. 17-37
Persistent link: https://www.econbiz.de/10010492966
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