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A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu; Prentice, Catherine - In: International journal of hospitality management 36 (2014), pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
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The influence of electronic service quality on loyalty in postal services : the mediating role of satisfaction
Águila-Obra, Ana Rosa del; Padilla-Meléndez, Antonio; … - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1111-1123
Persistent link: https://www.econbiz.de/10009793746
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Achieving customer loyalty through service excellence in internet industry
Thaichon, Paramaporn; Lobo, Antonio; Mitsis, Ann - In: International journal of quality and service sciences 6 (2014) 4, pp. 274-289
Persistent link: https://www.econbiz.de/10010469099
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Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak; Butcher, Ken - In: The service industries journal 34 (2014) 11/12, pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
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Mobile bank applications : antecedents and consequences of young bank customer loyalty
Nourallah, Mustafa - In: International journal of management practice : IJMP 15 (2022) 1, pp. 131-149
Persistent link: https://www.econbiz.de/10012800132
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Antecedents of customer loyalty in mobile phone service : a study from Sub-Saharan Africa
Amponsah, David K.; Thompson, W. Frank <Jr.>; Mosley, … - In: International journal of business and emerging markets … 11 (2019) 3, pp. 201-224
Persistent link: https://www.econbiz.de/10012153224
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An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce
Dwivedi, Sunita - In: Journal of creating value 9 (2023) 1, pp. 63-80
Persistent link: https://www.econbiz.de/10014581528