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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
25
Consumer behaviour
25
Relationship marketing
25
Konsumentenverhalten
23
Customer satisfaction
17
behavioural loyalty
16
Behavioural loyalty
15
Kundenzufriedenheit
15
Attitudinal loyalty
12
attitudinal loyalty
11
Service quality
8
Brand loyalty
7
Brand management
7
Brand image
6
Markenführung
6
Markenimage
6
cognitive loyalty
5
Confidence
4
Customer retention
4
Kundenbindung
4
Markentreue
4
Vertrauen
4
Brand
3
Football
3
Fußball
3
Markenartikel
3
Trust
3
affective loyalty
3
conative loyalty
3
emotional loyalty
3
satisfaction
3
Attendance
2
Attitudes
2
Brand performance measures
2
Brands
2
Cognitive dissonance
2
Communication
2
Consumers
2
Customer acquisition
2
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Article
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English
7
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Al-dweeri, Rami M. O. O.
1
Amponsah, David K.
1
Butcher, Ken
1
Chomvilailuk, Rojanasak
1
Dwivedi, Sunita
1
Lobo, Antonio
1
Mitsis, Ann
1
Mosley, Gordon G.
1
Nourallah, Mustafa
1
Ogungbure, Akins T.
1
Padilla-Meléndez, Antonio
1
Prentice, Catherine
1
Thaichon, Paramaporn
1
Thompson, W. Frank <Jr.>
1
Yamoah, Emmanuel E.
1
Zeng, Zhong Lu
1
Águila-Obra, Ana Rosa del
1
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International journal of business and emerging markets : IJBEM
1
International journal of hospitality management
1
International journal of management practice : IJMP
1
International journal of quality and service sciences
1
Journal of creating value
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
7
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1
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
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2
The influence of electronic service quality on loyalty in postal services : the mediating role of satisfaction
Águila-Obra, Ana Rosa del
;
Padilla-Meléndez, Antonio
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1111-1123
Persistent link: https://www.econbiz.de/10009793746
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3
Achieving customer loyalty through service excellence in internet industry
Thaichon, Paramaporn
;
Lobo, Antonio
;
Mitsis, Ann
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 274-289
Persistent link: https://www.econbiz.de/10010469099
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4
Effects of quality and corporate social responsibility on loyalty
Chomvilailuk, Rojanasak
;
Butcher, Ken
- In:
The service industries journal
34
(
2014
)
11/12
,
pp. 938-954
Persistent link: https://www.econbiz.de/10010394586
Saved in:
5
Mobile bank applications : antecedents and consequences of young bank customer loyalty
Nourallah, Mustafa
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 131-149
Persistent link: https://www.econbiz.de/10012800132
Saved in:
6
Antecedents of customer loyalty in mobile phone service : a study from Sub-Saharan Africa
Amponsah, David K.
;
Thompson, W. Frank <Jr.>
;
Mosley, …
- In:
International journal of business and emerging markets …
11
(
2019
)
3
,
pp. 201-224
Persistent link: https://www.econbiz.de/10012153224
Saved in:
7
An empirical analysis of the dimension of loyalty to determine customer retention for E-Commerce
Dwivedi, Sunita
- In:
Journal of creating value
9
(
2023
)
1
,
pp. 63-80
Persistent link: https://www.econbiz.de/10014581528
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