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~subject:"Dienstleistungsqualität"
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Channel relationship strategy
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Dienstleistungsqualität
Relationship marketing
26,351
Beziehungsmarketing
25,676
Consumer behaviour
9,681
Konsumentenverhalten
9,648
Customer satisfaction
5,535
Kundenzufriedenheit
5,494
Vertriebsweg
4,937
Distribution channel
4,933
Service quality
4,017
Theorie
3,052
Theory
3,041
Brand management
2,677
Deutschland
2,674
Markenführung
2,674
Germany
2,614
Lieferantenmanagement
2,547
Supplier relationship management
2,546
Electronic Commerce
2,280
Marketingmanagement
2,216
E-commerce
2,194
Marketing management
2,194
Einzelhandel
2,131
Social Web
2,115
Social web
2,114
Retail trade
2,113
Brand image
1,943
Markenimage
1,940
Online-Handel
1,802
Online retailing
1,794
Online-Marketing
1,756
Internet marketing
1,737
Kundenwert
1,500
Kundenintegration
1,491
Customer integration
1,490
Customer value
1,473
Vertrauen
1,424
Confidence
1,419
Brand
1,362
Markenartikel
1,349
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Undetermined
1,939
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625
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3,445
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562
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3,258
Aufsatz in Zeitschrift
3,258
Aufsatz im Buch
179
Book section
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Hochschulschrift
95
Thesis
79
Graue Literatur
77
Non-commercial literature
77
Working Paper
51
Arbeitspapier
49
Collection of articles of several authors
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Sammelwerk
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Conference paper
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Konferenzbeitrag
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24
Bibliography included
24
Case study
22
Fallstudie
22
Aufsatzsammlung
18
Lehrbuch
7
Textbook
7
Reprint
6
Guidebook
5
Ratgeber
5
Konferenzschrift
4
Research Report
3
Bibliografie
2
Collection of articles written by one author
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
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2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
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English
3,758
German
249
French
2
Italian
1
Swedish
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Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Edvardsson, Bo
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bendel, Klaus
6
Bilgihan, Anil
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
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European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
182
International journal of hospitality management
130
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of hospitality marketing & management
54
Services marketing quarterly
51
Journal of service research : JSR
48
International journal of contemporary hospitality management
46
Service business
44
Journal of travel and tourism marketing
43
Journal of service management
39
Journal of service research
32
Tourism management : research, policies, practice
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
24
Asia Pacific journal of marketing and logistics
23
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
International journal of services and operations management
21
International journal of services, economics and management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
20
Journal of service theory and practice
19
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
International journal of quality & reliability management
17
Journal of marketing
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of retailing
17
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ECONIS (ZBW)
3,995
EconStor
7
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Customer heterogeneity in the development of e-loyalty
Chocarro, Raquel
;
Cortiñas, Monica
;
Villanueva, Maria Luisa
- In:
Journal of research in interactive marketing : …
9
(
2015
)
3
,
pp. 190-213
Persistent link: https://www.econbiz.de/10011418526
Saved in:
2
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
3
Assessing multi-channel consumers' convenience expectations of online order/in-store pickup service
Ma, Hao
;
Su, Yong
;
Oh, Lih-Bin
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 146-159
Persistent link: https://www.econbiz.de/10011282862
Saved in:
4
The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services
Sousa, Rui
- In:
International journal of quality & reliability management
29
(
2012
)
9
,
pp. 1019-1037
Persistent link: https://www.econbiz.de/10009667796
Saved in:
5
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
6
The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui
- In:
The service industries journal
32
(
2012
)
11
,
pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
Saved in:
7
Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui
;
Amorim, Marlene
;
Rabinovich, Elliot
; …
- In:
Decision sciences : DS
46
(
2015
)
3
,
pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
Saved in:
8
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
9
Beratungsqualität in Finanzdienstleistungen
Evers, Jan
;
Reifner, Udo
;
Krüger, Ulrich
-
2000
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001490334
Saved in:
10
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
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