Similar Search Results

How does product recovery affect quality choice?

Atasu, Atalay; Souza, Gilvan C. - In: Production and operations management : an international … 22 (2013) 4, pp. 991-1010

Persistent link: https://www.econbiz.de/10009791609

Do online reviews always incentivise remanufacturers to improve quality in a competitive environment?

Xie, Shushu; Zhao, Yingxue; Zhao, Lin; He, Xingyuan - In: Amfiteatru economic : an economic and business research … 26 (2024) 67, pp. 903-926

Consumers underestimation of the quality of remanufactured products is a barrier for remanufacturers. Online reviews provide quality signals to consumers unaware of remanufactured products. To explore whether remanufacturers produce higher quality products to improve their review ratings,...

Persistent link: https://www.econbiz.de/10015077570

Heuristic algorithms for minimising total recovery cost of end-of-life products under quality constraints

Jun, Hong-bae; Lee, Dong-ho; Kim, Jae-gon; Kiritsis, … - In: International journal of production research 50 (2012) 19, pp. 5330-5347

Persistent link: https://www.econbiz.de/10009667313

Reverse exchange : classifications for public service SCM

Esain, Ann Elizabeth; Aitken, James; Williams, Sharon Jayne - In: Supply chain management : an international journal 21 (2016) 2, pp. 216-227

Persistent link: https://www.econbiz.de/10011544850

Customer's satisfaction on logistics service quality provided by innovative e-commerce sites

Neeraja, B.; Venkatesh, O. S - In: Journal of Contemporary Issues in Business and Government 26 (2020) 2, pp. 697-702

Persistent link: https://www.econbiz.de/10012522897

Evaluation of dimensions of SERVQUAL model for determining quality of processes in reverse logistics using a Delphi - Fuzzy PIPRECIA model

Stević, Željko; Nunić, Danjana; Badi, Ibrahim; … - In: Romanian journal of economic forecasting 25 (2022) 1, pp. 139-159

Persistent link: https://www.econbiz.de/10013411714

Examining the impact of service recovery resilience in the context of product replacement : the roles of perceived procedural and interactional justice

Russo, Ivan; Masorgo, Nicolò; Gligor, David M. - In: International journal of physical distribution and … 52 (2022) 8, pp. 638-672

Persistent link: https://www.econbiz.de/10013455915

Logistics service provider performance evaluation based on different perceptions in the reverse supply chain

Vasconcelos, Tarsila Rani Soares de; Fontana, Marcele Elisa - In: International journal of logistics systems and … 45 (2023) 1, pp. 67-87

Persistent link: https://www.econbiz.de/10014318053

Interpreting value in the customer service experience using customer-dominant logic

Tynan, Caroline; McKechnie, Sally; Hartley, Stephanie - In: Journal of marketing management : MM 30 (2014) 9/10, pp. 1058-1081

Persistent link: https://www.econbiz.de/10010411295

Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts

Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58

Persistent link: https://www.econbiz.de/10012873358

1
2
3
4
5
6
7
8
9
10
Next
Last