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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Lieferantenmanagement
17,374
Supplier relationship management
17,331
Customer satisfaction
15,262
Kundenzufriedenheit
13,676
Job satisfaction
13,372
Arbeitszufriedenheit
12,660
Relationship marketing
7,621
Beziehungsmarketing
7,590
Service quality
6,744
Consumer behaviour
6,211
Konsumentenverhalten
6,057
Supply chain
5,457
Lieferkette
5,454
Theorie
4,054
Theory
4,007
Deutschland
3,830
Germany
3,614
Employee retention
2,680
Mitarbeiterbindung
2,679
Vertrieb
2,416
Arbeitsverhalten
2,306
Work behaviour
2,297
Satisfaction
2,110
USA
2,096
Electronic Commerce
2,052
Leistungsmotivation
2,029
United States
2,027
Work motivation
2,005
E-commerce
1,999
job satisfaction
1,941
Physical distribution
1,886
Business-to-business marketing
1,616
Unternehmensnetzwerk
1,611
Vertrauen
1,611
B-to-B-Marketing
1,610
Business network
1,609
Confidence
1,599
Personalmanagement
1,593
Human Resource Management
1,592
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Online availability
All
Undetermined
3,021
Free
1,115
Type of publication
All
Article
5,722
Book / Working Paper
838
Type of publication (narrower categories)
All
Article in journal
5,523
Aufsatz in Zeitschrift
5,523
Aufsatz im Buch
190
Book section
190
Graue Literatur
84
Non-commercial literature
84
Hochschulschrift
81
Working Paper
58
Thesis
57
Arbeitspapier
55
Conference paper
54
Konferenzbeitrag
54
Case study
29
Fallstudie
29
Collection of articles of several authors
20
Sammelwerk
20
Konferenzschrift
11
Aufsatzsammlung
10
Collection of articles written by one author
5
Conference proceedings
5
Sammlung
5
Guidebook
4
Ratgeber
4
Bibliografie
3
Reprint
3
Article
2
Bibliografie enthalten
2
Bibliography included
2
Interview
2
Systematic review
2
Übersichtsarbeit
2
Bibliography
1
Festschrift
1
Forschungsbericht
1
Mehrbändiges Werk
1
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1
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Language
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English
6,377
German
182
French
1
Italian
1
Dutch
1
Author
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Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
22
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
16
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Edvardsson, Bo
11
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Karatepe, Osman M.
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Ashill, Nicholas J.
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Kim, Woo Gon
9
Patterson, Paul G.
9
Qin, Hong
9
Akroush, Mamoun N.
8
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Deutschland / Bundeswehr / Universität Hamburg
2
National Bureau of Economic Research
2
OECD
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
IT Service Management Forum Deutschland
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
QUIS <11, 2009, Wolfsburg>
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
228
Journal of retailing and consumer services
220
Journal of business research : JBR
151
The journal of services marketing
137
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
109
International journal of contemporary hospitality management
98
Journal of hospitality marketing & management
98
Journal of travel and tourism marketing
84
Services marketing quarterly
78
Service business
69
Journal of air transport management
67
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
63
Cogent business & management
59
International journal of services and operations management
59
International journal of quality and service sciences
58
Journal of service research : JSR
55
Total quality management & business excellence
52
International journal of quality & reliability management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Journal of service management
48
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
39
Quality management journal : QMJ
38
Journal of Asian finance, economics and business : JAFEB
34
Industrial marketing management : the international journal for industrial and high-tech firms
32
Journal of strategic marketing
31
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of the Academy of Marketing Science
29
Tourism management perspectives : TMP
29
Journal of service theory and practice : JSTP
27
International journal of electronic marketing and retailing : IJEMR
26
Psychology & marketing
25
European journal of marketing : EJM
24
International journal of business information systems : IJBIS
24
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Source
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ECONIS (ZBW)
6,551
EconStor
6
OLC EcoSci
3
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1
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1
The strategic role of relational capabilities in the business-to-business service profit chain
Theoharakis, Vasilis
;
Sajtos, Laszlo
;
Hooley, Graham J.
- In:
Industrial marketing management : the international …
38
(
2009
)
8
,
pp. 914-924
Persistent link: https://www.econbiz.de/10003924785
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
4
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
5
Does making less effort entail satisfaction? : a large empirical study on client relationship services
Ardelet, Caroline
;
Benavent, Christophe
- In:
International journal of market research
65
(
2023
)
1
,
pp. 83-99
Persistent link: https://www.econbiz.de/10014233821
Saved in:
6
Small business industrial buyers' price sensitivity : do service quality dimensions matter in business markets?
Zeng, Fue
;
Yang, Zhilin
;
Li, Yongqiang
;
Fam, Kim Shyan
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 395-404
Persistent link: https://www.econbiz.de/10008991583
Saved in:
7
The contingency effect of service employee personalities on service climate : getting employee perceptions aligned can reduce personality effects
Auh, Seigyoung
;
Mengüç, Bülent
;
Fisher, Michelle
; …
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 426-442
Persistent link: https://www.econbiz.de/10009491361
Saved in:
8
Online retailer cold chain physical distribution service quality and consumers : evidence from China during the COVID-19 pandemic
Su, Miao
;
Zhao, Jinjing
;
Qi, Guanqiu
;
Kim, Junseung
; …
- In:
International journal of logistics : research and …
26
(
2023
)
4
,
pp. 442-459
Persistent link: https://www.econbiz.de/10014322001
Saved in:
9
Best Practice : Management von Service Levels in der Konsumgüterindustrie ; Service Level Agreements und ihre spezielle Problematik bei weltweiten Lieferketten
Marte, Ulrich
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 95-101)
.
2007
Persistent link: https://www.econbiz.de/10003643899
Saved in:
10
Utilization of business technologies : managing relationship-based benefits for buying and supplying firms
Kim, Namwoon
;
Pae, Jae H.
;
Han, Jin K.
;
Srivastava, …
- In:
Industrial marketing management : the international …
39
(
2010
)
3
,
pp. 473-484
Persistent link: https://www.econbiz.de/10003976515
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