Narrow search
Showing 1 - 10 of 20,633
Cover Image
The effect of ATM service quality on customer satisfaction and customer loyalty : an empirical analysis
Aslam, Wajeeha; Tariq, Ayesha; Arif, Imtiaz - In: Global business review 20 (2019) 5, pp. 1155-1178
Persistent link: https://www.econbiz.de/10012137565
Cover Image
A study on factors affecting service quality and loyalty intention in mobile banking
Zhou, Qingji; Lim, Fong Jie; Yu, Han; Xu, Gaoqian; Ren, … - In: Journal of retailing and consumer services 60 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012502613
Cover Image
Mobile banking adoption its antecedents and post-adoption effects : the role of consumers status orientation in an African context
Badiang, Alphonse Mefoute - In: Cogent business & management 11 (2024) 1, pp. 1-18
This study examines the antecedents of Mobile banking (M-banking) app adoption, explores post-adoption effects, and tests the moderating effect of consumer status orientation on the relationship between adoption intention and its consequences. The conceptual model hypothesized 20 relationships,...
Persistent link: https://www.econbiz.de/10014529103
Cover Image
Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier; Rubio, Sergio; Chamorro, Antonio - In: Services marketing quarterly 35 (2014) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
Cover Image
The importance of quality, satisfaction, trust, and image in relation to rural tourist loyalty
Correia Loureiro, Sandra María; Miranda González, … - In: Journal of travel and tourism marketing 25 (2008) 2, pp. 117-136
Persistent link: https://www.econbiz.de/10003786451
Cover Image
Customer loyalty to service providers : examining the role of service quality, customer satisfaction and trust
Setó-Pamies, Dolors - In: Total quality management & business excellence : an … 23 (2012) 11, pp. 1257-1271
Persistent link: https://www.econbiz.de/10009687538
Cover Image
The influence of service quality and anticipated emotions on donor loyalty : an empirical analysis in blood centres in Spain
Martín-Santana, Josefa D.; Melián-Alzola, Lucía - In: Health care management science : a new journal serving … 25 (2022) 4, pp. 623-648
Persistent link: https://www.econbiz.de/10013483716
Cover Image
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian bank settings
Adil, Mohd - In: International journal of services and operations management 15 (2013) 3, pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Cover Image
Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar; Lima, Reshma Pervin; Mahmud, Md. Shahed - In: Global business review 22 (2021) 1, pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
Cover Image
Customer satisfaction towards ATM services : a case of Vietcombank Vinh Long, Vietnam
Ha Nam Khanh Giao - In: Journal of Asian finance, economics and business : JAFEB 6 (2019) 1, pp. 141-148
Persistent link: https://www.econbiz.de/10012033710