//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Qualitätssicherung : statistis...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Qualitätsmanagement
16,484
Quality management
14,375
Theorie
2,955
Theory
2,945
Service quality
2,566
Deutschland
1,889
Product quality
1,634
Produktqualität
1,632
Germany
1,598
Prozessmanagement
1,216
Standardisierung
1,103
Standardization
1,097
Business process management
1,096
Lieferkette
953
Supply chain
953
Customer satisfaction
881
Kundenzufriedenheit
881
USA
840
Industrie
835
Manufacturing industries
824
United States
788
Lean Management
773
Lean management
747
Qualitätssicherung
736
Unternehmenserfolg
732
Firm performance
721
Krankenhaus
683
Performance measurement
657
Performance-Messung
656
Statistische Qualitätskontrolle
655
Lean Production
631
Statistik
620
Lean production
613
Hospital
603
Beziehungsmarketing
600
Relationship marketing
600
Innovation
547
Gesundheitswesen
544
Health care
516
more ...
less ...
Online availability
All
Undetermined
1,002
Free
409
Type of publication
All
Article
1,899
Book / Working Paper
660
Journal
7
Type of publication (narrower categories)
All
Article in journal
1,740
Aufsatz in Zeitschrift
1,740
Hochschulschrift
164
Aufsatz im Buch
155
Book section
155
Thesis
139
Graue Literatur
118
Non-commercial literature
118
Arbeitspapier
60
Working Paper
60
Collection of articles of several authors
51
Sammelwerk
51
Conference paper
36
Konferenzbeitrag
36
Bibliografie enthalten
33
Bibliography included
33
Case study
29
Fallstudie
29
Konferenzschrift
26
Aufsatzsammlung
25
Amtsdruckschrift
18
Government document
18
Conference proceedings
17
Lehrbuch
10
Textbook
9
Handbook
8
Handbuch
8
Collection of articles written by one author
3
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Sammlung
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Mehrbändiges Werk
2
Multi-volume publication
2
more ...
less ...
Language
All
English
2,185
German
388
Czech
1
French
1
Polish
1
Spanish
1
Author
All
Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
more ...
less ...
Institution
All
Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
W. Bertelsmann Verlag
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Brandenburgisches Institut für Existenzgründung und Mittelstandsförderung
1
Budrich UniPress
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag <Berlin>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
48
Total quality management & business excellence
43
International journal of quality and service sciences
31
International journal of services and operations management
30
International journal of production research
24
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
19
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
SpringerLink / Bücher
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
Gabler Edition Wissenschaft
10
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
International journal of services and operations management : IJSOM
9
Journal of hospitality marketing & management
9
more ...
less ...
Source
All
ECONIS (ZBW)
2,566
Showing
1
-
10
of
2,566
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
An assessment of the quality of services of Kenya Power (KP) Ltd in restoring supply after unplanned interruptions using statistical quality control
Odongo, George Yogo
;
Ngacho, Christopher
- In:
International journal of economics, finance and …
3
(
2015
)
3
,
pp. 194-203
Persistent link: https://www.econbiz.de/10011389704
Saved in:
2
Six Sigma in der Finanzbranche
Achenbach, Wieland
(
ed.
);
Lieber, Katrin
(
contributor
); …
-
2006
-
2., komplett überarb. und erw. Aufl
Persistent link: https://www.econbiz.de/10003308313
Saved in:
3
Monitoring service quality with residuals control charts
Utley, Joanne S.
;
May, J. Gaylord
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 162-178
Persistent link: https://www.econbiz.de/10009525104
Saved in:
4
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
5
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
6
Multilevel control chart and fuzzy set theory to monitor inpatient falls
Chang, Chih-Ming
;
Kao, Chi-Hung
;
Sha, Wei-Shun
;
Wu, …
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2284-2288
Persistent link: https://www.econbiz.de/10011472251
Saved in:
7
Statistical process control application on service quality using SERVQUAL and QFD with a case study in trains' services
Khorshidi, Hadi Akbarzade
;
Nikfalazar, Sanaz
;
Gunawan, Indra
- In:
The TQM journal : the international review of …
28
(
2016
)
2
,
pp. 195-215
Persistent link: https://www.econbiz.de/10011556891
Saved in:
8
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
9
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
10
Monitoring patient dissatisfaction : a methodology based on SERVQUAL scale and statistical process control charts
Altuntas, Serkan
;
Dereli, Türkay
;
Kaya, İhsan
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 978-1008
Persistent link: https://www.econbiz.de/10012256679
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->