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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
45
Consumer behaviour
41
Konsumentenverhalten
38
Customer satisfaction
29
Kundenzufriedenheit
27
Ghana
23
United States
21
USA
17
Quality management
16
Qualitätsmanagement
16
Relationship marketing
15
Beziehungsmarketing
14
Marketing management
12
Marketingmanagement
12
Brand management
11
Markenführung
11
Online retailing
10
Online-Handel
10
Hospital
8
Internet marketing
8
Krankenhaus
8
Online-Marketing
8
Product quality
8
United Kingdom
8
Fast-food industry
7
Firm performance
7
Innovation adoption
7
Innovationsakzeptanz
7
Market orientation
7
PLS-SEM
7
Produktqualität
7
Schnellgastronomie
7
Students
7
service quality
7
Advertising
6
Africa
6
B-to-B-Marketing
6
Business-to-business marketing
6
China
6
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17
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41
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2
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42
Aufsatz in Zeitschrift
42
Collection of articles of several authors
2
Sammelwerk
2
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1
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1
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1
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1
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English
43
Author
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Prybutok, Victor R.
39
Qin, Hong
11
Boakye, Kwabena G.
9
Blankson, Charles
8
Prybutok, Gayle
8
Harun, Ahasan
7
Zhang, Xiaoni
5
Peak, Daniel A.
4
Prybutok, Victor
3
Boonme, Kittipong
2
Landrum, Hollis
2
Landrum, Hollis T.
2
McGinnis, Thomas C.
2
Rokonuzzaman, Md
2
Senn, William D.
2
Al-Emran, Md
1
Ashton, Triss
1
Crawford, John C.
1
David, Alsius
1
Dinulescu, Catalin C.
1
Evangelopoulos, Nicholas
1
Fang, Jiaming
1
George, Benjamin
1
Gravier, Michael J.
1
Han, Bo
1
Kappelman, Leon A.
1
Kwon, Junhyuk
1
Liu, Xiaotong
1
Natesan, Prathiba
1
Paswan, Audhesh K.
1
Peng, Xianghui
1
Randall, Wesley S.
1
Rokonuzzaman, Md.
1
Ryan, Sherry D.
1
Scott, Rebecca A.
1
Strutton, David
1
Visinescu, Lucian L.
1
Wen, Chao
1
Xu, Lu
1
Zhao, Qilan
1
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Published in...
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Quality management journal : QMJ
17
International journal of services and standards
6
Journal of retailing and consumer services
4
International journal of quality & reliability management
2
Journal of decision systems
2
Operations management research : OMR ; advancing practice through theory
2
Health marketing quarterly
1
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information resources management ; Vol. 4
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and standards : IJSS
1
Journal of business research : JBR
1
Journal of strategic marketing
1
Socio-economic planning sciences : the international journal of public sector decision-making
1
Thunderbird international business review
1
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ECONIS (ZBW)
43
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1
The role of E-quality within the consumer dexision making process
Wen, Chao
;
Prybutok, Victor R.
;
Blankson, Charles
; …
- In:
International journal of operations & production …
34
(
2014
)
12
,
pp. 1506-1536
Persistent link: https://www.econbiz.de/10010437778
Saved in:
2
An assessment of national healthcare service delivery : a Ghanaian illustration
Boakye, Kwabena G.
;
Blankson, Charles
;
Prybutok, Victor R.
- In:
International journal of quality & reliability management
34
(
2017
)
5
,
pp. 649-666
Persistent link: https://www.econbiz.de/10011706922
Saved in:
3
Determinants of customer-perceived service quality in fast-food restaurants and their relationship to customer satisfaction and behavioral intentions
Qin, Hong
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 35-50
Persistent link: https://www.econbiz.de/10003783570
Saved in:
4
Service quality, customer satisfaction, and behavioral intentions in fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
- In:
International journal of quality and service sciences
1
(
2009
)
1
,
pp. 78-95
Persistent link: https://www.econbiz.de/10003915104
Saved in:
5
Service quality in the USA and mainland China's fast-food restaurants
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 291-315
Persistent link: https://www.econbiz.de/10003970445
Saved in:
6
Perceived service quality in fast-food restaurants: empirical evidence from China
Qin, Hong
;
Prybutok, Victor R.
;
Zhao, Qilan
- In:
International journal of quality & reliability management
27
(
2010
)
4/5
,
pp. 424-437
Persistent link: https://www.econbiz.de/10003987808
Saved in:
7
A quantitative model for patient behavioral decisions in the urgent care industry
Qin, Hong
;
Prybutok, Victor R.
- In:
Socio-economic planning sciences : the international …
47
(
2013
)
1
,
pp. 50-64
Persistent link: https://www.econbiz.de/10009727543
Saved in:
8
UCPERF : an urgent care patient satisfaction instrument
Qin, Hong
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
21
(
2014
)
3
,
pp. 11-25
Persistent link: https://www.econbiz.de/10010383912
Saved in:
9
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
Saved in:
10
Using importance ratings to create an information service quality measure
Landrum, Hollis T.
;
Prybutok, Victor R.
;
Peak, Daniel A.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 295-307
Persistent link: https://www.econbiz.de/10008938344
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