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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Customer satisfaction
15,568
Kundenzufriedenheit
13,985
Lebensqualität
10,550
Quality of life
10,086
Service quality
6,542
Consumer behaviour
6,219
Konsumentenverhalten
6,067
Relationship marketing
5,661
Beziehungsmarketing
5,625
Satisfaction
5,572
Interview
5,118
Zufriedenheit
5,042
Befragung
4,980
Deutschland
3,796
Germany
3,106
Arbeitszufriedenheit
1,807
Job satisfaction
1,789
Sozialer Indikator
1,775
Social indicator
1,692
Umfrage
1,540
Theorie
1,500
USA
1,464
Theory
1,423
Messung
1,421
Measurement
1,374
United States
1,303
customer satisfaction
1,299
Welt
1,120
Schätzung
1,095
World
1,095
Customer service
1,074
Online-Handel
1,057
Lebensstandard
1,053
Online retailing
1,053
Qualitätsmanagement
1,024
Estimation
1,021
Kundenservice
1,017
Standard of living
1,001
Urlaubsverhalten
995
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Online availability
All
Undetermined
3,003
Free
1,097
Type of publication
All
Article
5,574
Book / Working Paper
787
Type of publication (narrower categories)
All
Article in journal
5,399
Aufsatz in Zeitschrift
5,399
Aufsatz im Buch
156
Book section
156
Graue Literatur
79
Non-commercial literature
79
Hochschulschrift
64
Working Paper
54
Arbeitspapier
52
Conference paper
51
Konferenzbeitrag
51
Thesis
41
Case study
25
Fallstudie
25
Collection of articles of several authors
18
Sammelwerk
18
Konferenzschrift
11
Aufsatzsammlung
10
Collection of articles written by one author
4
Conference proceedings
4
Sammlung
4
Bibliografie
3
Guidebook
3
Interview
3
Ratgeber
3
Article
2
Bibliografie enthalten
2
Bibliography included
2
Amtsdruckschrift
1
Bibliography
1
Festschrift
1
Forschungsbericht
1
Government document
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
Multi-volume publication
1
Reprint
1
Systematic review
1
Übersichtsarbeit
1
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Language
All
English
6,217
German
143
French
2
Italian
1
Author
All
Han, Heesup
34
Prentice, Catherine
23
Mattila, Anna S.
22
Prybutok, Victor R.
21
Usman, Osly
19
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Shahin, Arash
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
Akroush, Mamoun N.
8
Bujisic, Milos
8
Gruber, Thorsten
8
Gursoy, Dogan
8
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
European Foundation for the Improvement of Living and Working Conditions
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
227
Journal of retailing and consumer services
215
Journal of business research : JBR
144
The journal of services marketing
131
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
103
Journal of hospitality marketing & management
97
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
84
Services marketing quarterly
79
Tourism management : research, policies, practice
66
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
63
Service business
61
International journal of quality and service sciences
59
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
Journal of service management
46
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
International journal of services and operations management : IJSOM
42
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
30
Journal of service research
29
Journal of the Academy of Marketing Science
28
Journal of hospitality and tourism insights
26
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
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Source
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ECONIS (ZBW)
6,353
EconStor
5
OLC EcoSci
3
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1
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1
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
2
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
3
Determining adventure tourist loyalty : mediating role of tourist satisfaction and quality of life
Rohman, Fatchur
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 255-265
Persistent link: https://www.econbiz.de/10012671378
Saved in:
4
Gender differences in the perception of the quality of college life in a Spanish university
Blazquez-Resino, Juan Jose
;
Gołąb-Andrzejak, Edyta
; …
- In:
International journal of intelligent enterprise
9
(
2022
)
2
,
pp. 163-180
Persistent link: https://www.econbiz.de/10013256150
Saved in:
5
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
6
Psychological empowerment and life satisfaction : the mediating effect of organisational citizenship behaviour
Vijayalakshmi, P.
- In:
International journal of business innovation and …
31
(
2023
)
3
,
pp. 339-355
Persistent link: https://www.econbiz.de/10014336930
Saved in:
7
Providing a critical service today for tomorrow's consumers : a relational model of customer evaluations and responses in the child care industry
Kim, Young K.
;
Smith, Amy K.
- In:
Journal of retailing and consumer services
14
(
2007
)
3
,
pp. 232-245
Persistent link: https://www.econbiz.de/10003458658
Saved in:
8
Internet banking : an empirical study of adoption rates among Midwest community banks
Hosein, Nasim Z.
- In:
Journal of business & economics research
7
(
2009
)
11
,
pp. 51-72
Persistent link: https://www.econbiz.de/10003912695
Saved in:
9
Coercion versus choice : citizen evaluations of public service quality across methods of consumption
Brown, Trevor
- In:
Public administration review : PAR
67
(
2007
)
3
,
pp. 559-572
Persistent link: https://www.econbiz.de/10003566807
Saved in:
10
The Rasch model
De Battisti, Francesca
;
Nicolini, Giovanna
;
Salini, Silvia
- In:
Modern analysis of customer surveys : with applications …
,
(pp. 259-281)
.
2012
Persistent link: https://www.econbiz.de/10009502519
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