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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Bibliometrics
20,562
Bibliometrie
20,444
Qualitätsmanagement
16,949
Quality management
15,264
Theorie
6,953
Theory
6,904
Sampling
4,656
Stichprobenerhebung
4,656
Service quality
2,728
Evolutionärer Algorithmus
2,724
Evolutionary algorithm
2,688
Deutschland
2,491
USA
2,330
United States
2,266
Germany
2,254
Lieferkette
2,060
Supply chain
2,059
Kostenfunktion
1,906
Cost function
1,902
Welt
1,885
World
1,861
Product quality
1,719
Produktqualität
1,717
Innovation
1,599
Prozessmanagement
1,396
Unternehmenserfolg
1,311
Firm performance
1,300
Business process management
1,289
Schätztheorie
1,236
Estimation theory
1,234
Mathematische Optimierung
1,224
Mathematical programming
1,221
Standardisierung
1,166
Standardization
1,162
Scheduling-Verfahren
1,124
Scheduling problem
1,123
Innovationsmanagement
1,094
Performance measurement
1,077
Performance-Messung
1,073
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All
Undetermined
1,087
Free
466
Type of publication
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Article
2,058
Book / Working Paper
655
Journal
9
Type of publication (narrower categories)
All
Article in journal
1,882
Aufsatz in Zeitschrift
1,882
Aufsatz im Buch
162
Book section
162
Hochschulschrift
140
Graue Literatur
125
Non-commercial literature
125
Thesis
120
Working Paper
69
Arbeitspapier
67
Collection of articles of several authors
45
Sammelwerk
45
Conference paper
38
Konferenzbeitrag
38
Bibliografie enthalten
33
Bibliography included
33
Case study
28
Fallstudie
28
Konferenzschrift
25
Aufsatzsammlung
22
Amtsdruckschrift
18
Government document
18
Conference proceedings
16
Lehrbuch
10
Textbook
9
Handbook
8
Handbuch
8
Article
3
Collection of articles written by one author
3
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Sammlung
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Mehrbändiges Werk
2
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English
2,364
German
364
Czech
1
French
1
Polish
1
Spanish
1
Author
All
Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
9
Marimon, Frederic
9
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Melo, Fagner José Coutinho de melo
7
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Jordahl, Henrik
5
Kaynak, Hale
5
Knechel, W. Robert
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Ahmad Jusoh
4
Akter, Shahriar
4
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Hochschulrektorenkonferenz
17
IGI Global
7
National Bureau of Economic Research
5
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
96
International journal of productivity and quality management : IJPQM
73
The TQM journal : the international review of organizational improvement
64
International journal of quality & reliability management
58
Quality management journal : QMJ
48
Total quality management & business excellence
45
International journal of quality and service sciences
34
International journal of services and operations management
31
International journal of hospitality management
27
Auditing : a journal of practice & theory
25
International journal of production research
25
Beiträge zur Hochschulpolitik
20
Health care management review : HCM review
20
Journal of health organization and management
20
Benchmarking : an international journal ; BIJ
19
Journal of retailing and consumer services
18
International journal of contemporary hospitality management
17
The service industries journal
16
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
15
International journal of business information systems : IJBIS
14
International journal of services and operations management : IJSOM
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
Service business
13
International journal of production economics
12
International journal of services, economics and management
12
The accounting review : a publication of the American Accounting Association
12
The journal of services marketing
12
European journal of operational research : EJOR
11
Journal of hospitality marketing & management
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Benchmarking : an international journal
9
Business process management journal
9
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Source
All
ECONIS (ZBW)
2,711
EconStor
7
OLC EcoSci
4
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1
An assessment of the quality of services of Kenya Power (KP) Ltd in restoring supply after unplanned interruptions using statistical quality control
Odongo, George Yogo
;
Ngacho, Christopher
- In:
International journal of economics, finance and …
3
(
2015
)
3
,
pp. 194-203
Persistent link: https://www.econbiz.de/10011389704
Saved in:
2
Six Sigma in der Finanzbranche
Achenbach, Wieland
(
ed.
);
Lieber, Katrin
(
contributor
); …
-
2006
-
2., komplett überarb. und erw. Aufl
Persistent link: https://www.econbiz.de/10003308313
Saved in:
3
Monitoring service quality with residuals control charts
Utley, Joanne S.
;
May, J. Gaylord
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 162-178
Persistent link: https://www.econbiz.de/10009525104
Saved in:
4
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
5
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
6
Multilevel control chart and fuzzy set theory to monitor inpatient falls
Chang, Chih-Ming
;
Kao, Chi-Hung
;
Sha, Wei-Shun
;
Wu, …
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2284-2288
Persistent link: https://www.econbiz.de/10011472251
Saved in:
7
Statistical process control application on service quality using SERVQUAL and QFD with a case study in trains' services
Khorshidi, Hadi Akbarzade
;
Nikfalazar, Sanaz
;
Gunawan, Indra
- In:
The TQM journal : the international review of …
28
(
2016
)
2
,
pp. 195-215
Persistent link: https://www.econbiz.de/10011556891
Saved in:
8
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
9
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
10
Monitoring patient dissatisfaction : a methodology based on SERVQUAL scale and statistical process control charts
Altuntas, Serkan
;
Dereli, Türkay
;
Kaya, İhsan
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 978-1008
Persistent link: https://www.econbiz.de/10012256679
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