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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Innovation
30
Sweden
25
Quality management
22
Service quality
20
Services
19
Schweden
18
Dienstleistung
17
Dienstleistungssektor
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Service industry
17
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Customer integration
15
Kundenintegration
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Relationship marketing
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Health care
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Kundenzufriedenheit
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11
Betriebliche Wertschöpfung
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New product development
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Value creation
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9
Produktentwicklung
9
Consumer behaviour
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Konsumentenverhalten
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Performance measurement
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Gesundheitswesen
6
Health care system
6
Industrie
6
Organizational change
6
Performance-Messung
6
Product quality
6
Produktqualität
6
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Witell, Lars
18
Gustafsson, Anders
7
Elg, Mattias
6
McColl-Kennedy, Janet R.
4
Engström, Jon
3
Snyder, Hannah
3
Bolton, Ruth N.
2
Hogan, Suellen J.
2
Poksinska, Bozena
2
Tarasi, Crina O.
2
Aksoy, Lerzan
1
Anderson, Laurel
1
Brady, Michael K.
1
Cronemyr, Peter
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
Forkmann, Sebastian
1
Gebauer, Heiko
1
Gremyr, Ida
1
Helkkula, Anu
1
Hellström, Andreas
1
Henneberg, Stephan
1
Johansson, Elisabeth
1
Kindström, Daniel
1
Kristensson, Per
1
Löfgren, Martin
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Martin, Jason
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Olsen, Line Lervik
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Perks, Helen
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Rönnbäck, Åsa
1
Sirianni, Nancy J.
1
Sousa, Rui
1
Voss, Christopher A.
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Wihlborg, Elin
1
Wuenderlich, Nancy V.
1
Wünderlich, Nancy V.
1
Örnerheim, Mattias
1
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Journal of service management
5
Journal of business research : JBR
3
International journal of quality and service sciences
2
The TQM journal : the international review of organizational improvement
2
The journal of services marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Journal of retailing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
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Total quality management & business excellence
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ECONIS (ZBW)
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1
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
2
Co-creation and learning in health-care service development
Elg, Mattias
;
Engström, Jon
;
Witell, Lars
;
Poksinska, …
- In:
Journal of service management
23
(
2012
)
3
,
pp. 328-343
Persistent link: https://www.econbiz.de/10009619170
Saved in:
3
Solicited diaries as a means of involving patients in development of healthcare services
Elg, Mattias
;
Witell, Lars
;
Poksinska, Bozena
; …
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10009299639
Saved in:
4
The roles of quality departments and their influence on business results
Gremyr, Ida
;
Elg, Mattias
;
Hellström, Andreas
;
Martin, …
- In:
Total quality management & business excellence
32
(
2021
)
8
,
pp. 886-897
Persistent link: https://www.econbiz.de/10012513933
Saved in:
5
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
6
A self-determination theory perspective on customer participation in service development
Engström, Jon
;
Elg, Mattias
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 511-521
Persistent link: https://www.econbiz.de/10011418356
Saved in:
7
Public quality - for whom and how? : integrating public core values with quality management
Elg, Mattias
;
Wihlborg, Elin
;
Örnerheim, Mattias
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 379-389
Persistent link: https://www.econbiz.de/10011723632
Saved in:
8
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
9
Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko
;
Gustafsson, Anders
;
Witell, Lars
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1270-1280
Persistent link: https://www.econbiz.de/10009382589
Saved in:
10
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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