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Antecedents and consequences of pharmacy loyalty behavior

Athavale, Amod S.; Banahan, Benjamin F., III; Bentley, … - In: International journal of pharmaceutical and healthcare … 9 (2015) 1, pp. 36-55

Persistent link: https://www.econbiz.de/10011302267

Understanding the role of in-store logistic operations in retail : findings from Pakistan

Arsalan Najmi; Arshad, Yamna; Ahmed, Waqar; Kanapathy, … - In: International journal of services and operations … 43 (2022) 1, pp. 26-51

Persistent link: https://www.econbiz.de/10013552836

Elements of pharmacy service and satisfaction : patient versus consumer?

Bonnal, Liliane; Moinier, Xavier - In: The journal of applied business research 30 (2014) 2, pp. 479-488

Persistent link: https://www.econbiz.de/10010353533

Customers’ Perspectives of Service Quality in Community Pharmacies in Nigeria : A Cross-Sectional Survey

Ihekoronye, Maduabuchi R.; Osemene, Kanayo P; Erhun, … - 2021

Background: There is a growing need to understand the determinants of service quality in community pharmacy from the viewpoint of customers. Objectives: The study explored customer perspectives of pharmacy services using quality indicators and proposed a path for quality improvement. Methods: A...

Persistent link: https://www.econbiz.de/10013239832

A model linking store attributes, service quality and customer experience : a study among community pharmacies

Chan, Suz Jack; Ling, Tan Cheng - In: International journal of economics and management 10 (2016) 2, pp. 321-342

Persistent link: https://www.econbiz.de/10011924923

The servicescape as an antecedent to service quality and behavioral intentions

Hooper, Daire; Coughlan, Joseph; Mullen, Michael R. - In: The journal of services marketing 27 (2013) 4, pp. 271-280

Persistent link: https://www.econbiz.de/10009788854

Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context

Rajic, Tamara; Dado, Jaroslav - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1096-1110

Persistent link: https://www.econbiz.de/10009793748

An evaluation of in-store services to enhance customer satisfaction

Kotni, V. V. Devi Prasad - In: The IUP journal of marketing management : IJMM 15 (2016) 3, pp. 7-36

Persistent link: https://www.econbiz.de/10011550670

The relationship between store performance and store managers perceptions of their customer services

Terblanche, Nic S. - In: Journal of euromarketing 23 (2014) 4, pp. 5-18

Persistent link: https://www.econbiz.de/10010497686

How in-store educational and entertaining events influence shopper satisfaction

Sands, Sean; Oppewal, Harmen; Beverland, Michael - In: Journal of retailing and consumer services 23 (2015), pp. 9-20

Persistent link: https://www.econbiz.de/10010503939

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