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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
India
63
Indien
54
Consumer behaviour
53
Konsumentenverhalten
50
Relationship marketing
47
Beziehungsmarketing
43
Marketing management
24
Marketingmanagement
24
Service quality
21
Customer satisfaction
20
Salespeople
18
Verkaufspersonal
18
Emerging economies
17
Kundenzufriedenheit
17
Marketing
17
Schwellenländer
17
Brand management
16
Markenführung
16
Low income
15
Niedrigeinkommen
15
Developing countries
14
Entwicklungsländer
14
Corporate social responsibility
13
Corporate Social Responsibility
12
Brand image
11
Internet marketing
11
Markenimage
11
Online-Marketing
11
Confidence
10
Customer integration
10
Kundenintegration
10
Vertrauen
10
Betriebliche Wertschöpfung
9
Einzelhandel
9
Emerging markets
9
Emotion
9
Retail trade
9
Value creation
9
Armutsbekämpfung
8
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2
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2
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1
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1
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English
20
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Roy, Sanjit
12
Roy, Sanjit Kumar
6
Balaji, M. S.
5
Lassar, Walfried M.
5
Ganguli, Shirshendu
3
Bang, Nguyen
2
Butaney, Gul T.
2
Shekhar, Vaibhav
2
Singh, Ramendra
2
Adapa, Sujana
1
Agnihotri, Raj
1
Barakshina, Tatiana
1
Chen, Tom
1
Eshghi, Abdolreza
1
Figueiredo, Bernardo
1
Gallan, Andrew S.
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Gruner, Richard L.
1
Guo, Jingjing
1
Hibbert, Sally
1
Jiang, Yangyang
1
Kashyp, Rajiv
1
Kothandaraman, Prabakar
1
Luca, Nadina
1
McColl-Kennedy, Janet R.
1
Melewar, T. C.
1
Quazi, Ali
1
Sadeque, Saalem
1
Sekhon, Harjit
1
Sharma, Akhil
1
Shergill, Gurvinder S.
1
Sinha, Alok Kumar
1
Soutar, Geoffrey N.
1
Spanjol, Jelena
1
Winklhofer, Heidi
1
Yalley, Andrews Agya
1
Yu, Xiaoyu
1
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Journal of strategic marketing
4
European journal of marketing : EJM
2
Journal of business research : JBR
2
The service industries journal
2
International journal of services, economics and management
1
Journal of retailing and consumer services
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Services marketing cases in emerging markets : an asian perspective
1
Technological forecasting & social change : an international journal
1
The Cornell hospitality quarterly
1
The international journal of bank marketing : IJBM
1
The journal of personal selling & sales management : JPSSM
1
The marketing review
1
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ECONIS (ZBW)
20
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1
Consequences of customer advocacy
Roy, Sanjit Kumar
- In:
Journal of strategic marketing
21
(
2013
)
3
,
pp. 260-276
Persistent link: https://www.econbiz.de/10009768650
Saved in:
2
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
Saved in:
3
Measurement and validation of online financial service quality (OFSQ)
Roy, Sanjit
;
Balaji, M. S.
- In:
Marketing intelligence & planning
33
(
2015
)
7
,
pp. 1004-1026
Persistent link: https://www.econbiz.de/10011447928
Saved in:
4
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
5
The antecedents and consequences of value co-creation behaviors in a hotel setting : a two-country study
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
;
Jiang, …
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 353-368
Persistent link: https://www.econbiz.de/10012259308
Saved in:
6
A cross-country study of service productivity
Sekhon, Harjit
;
Yalley, Andrews Agya
;
Roy, Sanjit
; …
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 223-238
Persistent link: https://www.econbiz.de/10011583913
Saved in:
7
Convenience and satisfaction : mediation of fairness and quality
Roy, Sanjit
;
Lassar, Walfried M.
;
Shekhar, Vaibhav
- In:
The service industries journal
36
(
2016
)
5/6
,
pp. 239-260
Persistent link: https://www.econbiz.de/10011583918
Saved in:
8
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
9
Measuring service quality : a systematic review of literature
Roy, Sanjit
;
Lassar, Walfried M.
;
Ganguli, Shirshendu
; …
- In:
International journal of services, economics and management
7
(
2015
)
1
,
pp. 24-52
Persistent link: https://www.econbiz.de/10011607174
Saved in:
10
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
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