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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Consumer behaviour
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Customer satisfaction
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Kundenzufriedenheit
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Monetary policy
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Vergleich
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Comparison
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Service quality
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Kanada
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Wirkungsanalyse
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Börsenkurs
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Han, Heesup
37
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32
Bruhn, Manfred
27
Prentice, Catherine
25
Prybutok, Victor R.
24
McColl-Kennedy, Janet R.
21
Usman, Osly
21
Hanushek, Eric Alan
20
Jang, Soocheong
15
Klaus, Philipp
15
Propper, Carol
15
Balaji, M. S.
14
Gong, Taeshik
14
Gustafsson, Anders
14
Line, Nathaniel D.
14
Staiger, Douglas
14
Edvardsson, Bo
13
Gruber, Jonathan
13
Hyun, Sunghyup Sean
13
Patterson, Paul G.
13
Qu, Hailin
13
Rebitzer, James B.
13
Rivkin, Steven G.
13
Gil Saura, Irene
12
Sharma, Piyush
12
Sreejesh, S.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Hanks, Lydia
11
Hollebeek, Linda D.
11
Kane, Thomas J.
11
Park, Jungkun
11
Quach, Sara
11
Wong, IpKin Anthony
11
Bauer, Hans H.
10
Falk, Tomas
10
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Miao, Li
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Rockoff, Jonah E.
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Edward Elgar Publishing
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European Health Care Conference <2, 2011, Hamburg>
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Hongkong / Securities and Futures Commission
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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AOK-Bundesverband
1
American Society for Quality
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
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CESifo GmbH
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Cato Institute
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Christian-Albrechts-Universität zu Kiel
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
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Friedrich-Schiller-Universität Jena
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
Hochschulrektorenkonferenz
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Industrial Relations Research Association
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
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Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
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Johns Hopkins University / Department of Economics
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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Journal of retailing and consumer services
275
International journal of hospitality management
253
Journal of business research : JBR
166
The journal of services marketing
151
The service industries journal
114
Working paper / National Bureau of Economic Research, Inc.
113
International journal of contemporary hospitality management
104
Journal of hospitality marketing & management
99
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
96
Journal of travel and tourism marketing
86
Services marketing quarterly
86
Journal of service research : JSR
71
Service business
66
Cogent business & management
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
Tourism management : research, policies, practice
54
Journal of air transport management
53
Journal of service management
52
Managing service quality : MSQ ; an international journal
46
International journal of services and operations management
45
The TQM journal : the international review of organizational improvement
44
International journal of quality and service sciences
42
Asia Pacific journal of marketing and logistics
40
International journal of services, economics and management
40
Total quality management & business excellence
40
Journal of service research
39
Quality management journal : QMJ
39
The international journal of bank marketing : IJBM
38
International journal of productivity and quality management : IJPQM
35
Journal of strategic marketing
34
Journal of the Academy of Marketing Science
32
Industrial marketing management : the international journal for industrial and high-tech firms
31
International journal of quality & reliability management
31
Psychology & marketing
31
European journal of marketing : EJM
29
Health care management review : HCM review
29
Journal of retailing
29
International journal of electronic marketing and retailing : IJEMR
28
Marketing intelligence & planning
28
International journal of services and operations management : IJSOM
27
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ECONIS (ZBW)
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EconStor
23
OLC EcoSci
4
RePEc
1
USB Cologne (EcoSocSci)
1
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1
Measuring museum service quality in relationship to visitor membership : the case of a children's museum
Maher, Jill K.
;
Clark, John
;
Motley, Darlene Gambill
- In:
International journal of arts management
13
(
2010/11
)
2
,
pp. 29-42
Persistent link: https://www.econbiz.de/10008856924
Saved in:
2
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
3
Monitoring, measuring and managing customer service
Goodman, Gary S
;
Goodman, Gary S.
-
2000
Persistent link: https://www.econbiz.de/10001449388
Saved in:
4
Measuring customer experience in service : a systematic review
Bueno, Eduardo Veiga
;
Weber, Tiziana Brenner Beauchamp
; …
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 779-798
Persistent link: https://www.econbiz.de/10012205844
Saved in:
5
Linking the hierarchical service quality model to customer satisfaction and loyalty
Leisen Pollack, Birgit
- In:
The journal of services marketing
23
(
2009
)
1
,
pp. 42-50
Persistent link: https://www.econbiz.de/10009525774
Saved in:
6
Measurement
and impact of customer experience in banking sector
Chahal, Hardeep
;
Dutta, Kamani
- In:
Decision
42
(
2015
)
1
,
pp. 57-70
Persistent link: https://www.econbiz.de/10010517230
Saved in:
7
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
8
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
Saved in:
9
Research of instrument to measure customer perceived service quality of mobile data service
Su, Qian
- In:
International journal of networking and virtual …
14
(
2014
)
1/2
,
pp. 176-196
Persistent link: https://www.econbiz.de/10011282845
Saved in:
10
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
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