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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,658
Konsumentenverhalten
81,208
Einzelhandel
17,863
Retail trade
15,263
Theorie
12,813
Theory
12,526
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Relationship marketing
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Brand image
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6,273
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6,015
Customer satisfaction
5,902
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5,755
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5,737
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5,649
Social Web
4,903
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4,901
Experiment
4,821
Germany
4,791
Online-Marketing
4,638
Internet marketing
4,627
Service quality
4,619
Markenartikel
4,481
Brand
4,476
Electronic Commerce
4,320
E-commerce
4,171
Werbewirkung
3,678
Advertising effects
3,639
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sreejesh, S.
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ahn, Jiseon
8
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Keh, Hean Tat
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Friedrich-Schiller-Universität Jena
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Institutet för Ekonomisk Forskning <Lund>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Springer Fachmedien Wiesbaden
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
245
International journal of hospitality management
211
Journal of business research : JBR
124
The journal of services marketing
110
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Services marketing quarterly
68
Journal of travel and tourism marketing
64
The service industries journal
64
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
38
Journal of service management
36
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
30
The international journal of bank marketing : IJBM
29
Psychology & marketing
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
Journal of air transport management
27
International journal of services, economics and management
26
Journal of retailing
26
Journal of service research
26
Journal of hospitality and tourism insights
25
The TQM journal : the international review of organizational improvement
25
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
International journal of services and operations management : IJSOM
22
Journal of the Academy of Marketing Science
22
International journal of retail & distribution management
21
International journal of retail and distribution management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,568
EconStor
4
USB Cologne (EcoSocSci)
1
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1
Shopping motivation in consumer loyalty formation process : the case of Spanish retail
Tena-Monferrer, Sandra
;
Roig, Juan Carlos Fandos
; …
- In:
International journal of retail and distribution management
50
(
2022
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10012798308
Saved in:
2
When out-of-stock products do backfire : managing disclosure time and justification wording
Pizzi, Gabriele
;
Scarpi, Daniele
- In:
Journal of retailing
89
(
2013
)
3
,
pp. 352-359
Persistent link: https://www.econbiz.de/10009781850
Saved in:
3
Store choice and patronage: a predictive modelling approach
Moutinho, Luiz
;
Hutcheson, Graeme D.
- In:
International journal of business innovation and research
1
(
2006/07
)
3
,
pp. 233-252
Persistent link: https://www.econbiz.de/10003787512
Saved in:
4
Consumer responses to service failures : a resource preference model of cultural influences
Chan, Haksin
;
Wan, Lisa C.
- In:
Journal of international marketing
16
(
2008
)
1
,
pp. 72-97
Persistent link: https://www.econbiz.de/10003771400
Saved in:
5
A study on consumer preference at Maruti Service Masters, Chennai
Raj, T. M. Guna
;
Kumar, Selva
;
Prabhu, C.
- In:
International journal of applied business and economic …
12
(
2014
)
2
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010374126
Saved in:
6
Consumer perceptions of third party product quality ratings
Maeyer, Peter De
;
Estelami, Hooman
- In:
Journal of business research : JBR
64
(
2011
)
10
,
pp. 1067-1073
Persistent link: https://www.econbiz.de/10009270585
Saved in:
7
Components influencing consumers in choosing hospital
KC Raja Shree
;
Jayasuriyaa R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 816-822
Persistent link: https://www.econbiz.de/10012542423
Saved in:
8
Consumers oriented investments in transit service quality improvements : the best bang for your buck
Eldeeb, Gamal
;
Mohamed, Moataz
- In:
Research in transportation economics
94
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013396438
Saved in:
9
The influence of music on self-paced fitness consumers' perceived motivational qualities and optimal level of emotional state and satisfaction with exercise experience
Williams, Antonio S.
;
Park, Byungik
;
Pedersen, Zack P.
- In:
International journal of sport management and marketing …
23
(
2023
)
4
,
pp. 310-326
Persistent link: https://www.econbiz.de/10014311074
Saved in:
10
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
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