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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Supply chain
36,905
Lieferkette
36,234
Qualitätsmanagement
16,942
Quality management
15,257
Theorie
5,672
Theory
5,658
Lieferantenmanagement
5,621
Supplier relationship management
5,613
Logistik
4,774
Logistics
4,602
Risikomanagement
2,948
Risk management
2,887
Lagerhaltungsmodell
2,691
Inventory model
2,690
Service quality
2,687
Sustainability
2,668
Supply Chain Management
2,591
Nachhaltigkeit
2,542
Logistics provider
2,468
Logistikdienstleister
2,468
Deutschland
2,278
Manufacturing industries
2,215
Industrie
2,211
Unternehmensnetzwerk
2,211
Business network
2,204
USA
2,176
United States
2,115
Prozessmanagement
2,109
Germany
2,071
Environmental management
1,984
Umweltmanagement
1,976
Business process management
1,963
Lagermanagement
1,853
Warehouse management
1,853
Supply chain management
1,809
Product quality
1,794
Produktqualität
1,792
Performance measurement
1,790
Performance-Messung
1,769
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Online availability
All
Undetermined
1,082
Free
436
Type of publication
All
Article
2,031
Book / Working Paper
638
Journal
9
Type of publication (narrower categories)
All
Article in journal
1,855
Aufsatz in Zeitschrift
1,855
Aufsatz im Buch
164
Book section
164
Hochschulschrift
142
Thesis
121
Graue Literatur
115
Non-commercial literature
115
Working Paper
58
Arbeitspapier
57
Collection of articles of several authors
47
Sammelwerk
47
Conference paper
37
Konferenzbeitrag
37
Bibliografie enthalten
33
Bibliography included
33
Case study
30
Fallstudie
30
Konferenzschrift
25
Aufsatzsammlung
22
Amtsdruckschrift
18
Government document
18
Conference proceedings
16
Lehrbuch
10
Textbook
9
Handbook
8
Handbuch
8
Article
3
Collection of articles written by one author
3
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Sammlung
3
Advisory report
2
Bibliografie
2
Glossar enthalten
2
Glossary included
2
Gutachten
2
Mehrbändiges Werk
2
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English
2,322
German
362
Czech
1
French
1
Polish
1
Spanish
1
Author
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Medeiros, Denise Dumke de
7
Chakraborty, Subhajit
6
Dwivedi, Yogesh Kumar
6
Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Springer Fachmedien Wiesbaden
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Shaker Verlag
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
93
International journal of productivity and quality management : IJPQM
73
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
59
Quality management journal : QMJ
48
Total quality management & business excellence
44
International journal of quality and service sciences
33
International journal of services and operations management
30
International journal of production research
28
Auditing : a journal of practice & theory
21
International journal of hospitality management
21
Beiträge zur Hochschulpolitik
20
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
18
Journal of retailing and consumer services
18
International journal of production economics
16
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
15
International journal of business information systems : IJBIS
14
International journal of services and operations management : IJSOM
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
The service industries journal
14
European journal of operational research : EJOR
13
European research studies
13
International journal of contemporary hospitality management
13
International journal of services, economics and management
12
Service business
12
The accounting review : a publication of the American Accounting Association
12
Journal of business research : JBR
11
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
11
Benchmarking : an international journal
10
Business process management journal
10
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
10
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
International journal of logistics : research and applications
9
International journal of services technology and management
9
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Source
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ECONIS (ZBW)
2,668
EconStor
6
OLC EcoSci
4
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1
An assessment of the quality of services of Kenya Power (KP) Ltd in restoring supply after unplanned interruptions using statistical quality control
Odongo, George Yogo
;
Ngacho, Christopher
- In:
International journal of economics, finance and …
3
(
2015
)
3
,
pp. 194-203
Persistent link: https://www.econbiz.de/10011389704
Saved in:
2
Six Sigma in der Finanzbranche
Achenbach, Wieland
(
ed.
);
Lieber, Katrin
(
contributor
); …
-
2006
-
2., komplett überarb. und erw. Aufl
Persistent link: https://www.econbiz.de/10003308313
Saved in:
3
Monitoring service quality with residuals control charts
Utley, Joanne S.
;
May, J. Gaylord
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 162-178
Persistent link: https://www.econbiz.de/10009525104
Saved in:
4
Developing control charts in monitoring service quality based on the number of customer complaints
Chen, Kuen-Suan
;
Chang, Tsang-Chuan
;
Wang, Kung-Jeng
; …
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 675-689
Persistent link: https://www.econbiz.de/10011305614
Saved in:
5
Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
6
Multilevel control chart and fuzzy set theory to monitor inpatient falls
Chang, Chih-Ming
;
Kao, Chi-Hung
;
Sha, Wei-Shun
;
Wu, …
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2284-2288
Persistent link: https://www.econbiz.de/10011472251
Saved in:
7
Statistical process control application on service quality using SERVQUAL and QFD with a case study in trains' services
Khorshidi, Hadi Akbarzade
;
Nikfalazar, Sanaz
;
Gunawan, Indra
- In:
The TQM journal : the international review of …
28
(
2016
)
2
,
pp. 195-215
Persistent link: https://www.econbiz.de/10011556891
Saved in:
8
Service quality robust design : with a case study in airport services
Shahin, Arash
;
Janatyan, Nasibeh
;
Nasirzaheh, Nahid
- In:
International journal of productivity and quality …
9
(
2012
)
3
,
pp. 404-421
Persistent link: https://www.econbiz.de/10009513322
Saved in:
9
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
10
Monitoring patient dissatisfaction : a methodology based on SERVQUAL scale and statistical process control charts
Altuntas, Serkan
;
Dereli, Türkay
;
Kaya, İhsan
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 978-1008
Persistent link: https://www.econbiz.de/10012256679
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