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I need the hook-up : the impact of shared race and ethnic identity on the expectations of service quality
Ferguson, Nakeisha S.; Sanders Jones, Janine L.; … - In: Journal of marketing management : JMM ; journal of the … 36 (2020) 13/14, pp. 1285-1307
Persistent link: https://www.econbiz.de/10012395547
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When culturally adaptive service behaviors affect customer satisfaction in shared ethnicity service encounters
Aguirre-Rodriguez, Alexandra; Boveda-Lambie, Adriana; … - In: Services marketing quarterly 43 (2022) 3, pp. 277-293
Persistent link: https://www.econbiz.de/10013352802
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Rejected, shackled, and alone : the impact of systemic restricted choice on minority consumers' construction of self
Bone, Sterling A.; Christensen, Glenn L.; Williams, … - In: Journal of consumer research : JCR ; an … 41 (2014/15) 2, pp. 451-474
Persistent link: https://www.econbiz.de/10010401122
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A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong; Han, Rachel; Mattila, Anna S. - In: Journal of service management 27 (2016) 3, pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
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Employee, branch, and brand switching : the role of linguistic choice, use and adaptation
Zolfagharian, Mohammadali; Hasan, Fuad; Iyer, Pramod - In: The journal of services marketing 31 (2017) 4/5, pp. 452-470
Persistent link: https://www.econbiz.de/10011742747
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Service inclusion : the role of disability identity in retail
Dodds, Sarah; Palakshappa, Nitha - In: The journal of services marketing 36 (2022) 2, pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
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Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong; Li, Hengyun; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 32 (2015), pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
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The effect of culture and salespersons' retail service quality on impulse buying
Pornpitakpan, Chanthika; Han, Jie Hui - In: Australasian marketing journal 21 (2013) 2, pp. 85-93
Persistent link: https://www.econbiz.de/10009745869
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A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem; El Hedhli, Kamel; Chebat, Jean-Charles - In: International journal of quality and service sciences 6 (2014) 4, pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
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Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.; Brady, Michael K.; McColl-Kennedy, … - In: Journal of service research : JSR 19 (2016) 3, pp. 243-259
Persistent link: https://www.econbiz.de/10011665370