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~subject:"Dienstleistungsqualität"
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Emotions and consumer behavior
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Dienstleistungsqualität
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Emotion
10,705
Theorie
9,507
Theory
9,330
Relationship marketing
9,236
Beziehungsmarketing
9,206
Brand management
7,644
Markenführung
7,602
Brand image
6,735
Markenimage
6,698
Customer satisfaction
5,987
Kundenzufriedenheit
5,831
Online-Handel
5,592
Online retailing
5,582
USA
5,001
Social Web
4,937
Social web
4,935
United States
4,752
Service quality
4,629
Online-Marketing
4,558
Internet marketing
4,545
Brand
4,332
Markenartikel
4,321
Einzelhandel
4,174
Retail trade
4,134
Deutschland
4,101
Experiment
3,879
Germany
3,826
Werbewirkung
3,760
Advertising effects
3,720
Electronic Commerce
3,614
Verbraucherverhalten
3,587
E-commerce
3,506
Advertising
3,073
Werbung
2,992
Privater Konsum
2,876
Private consumption
2,872
Virales Marketing
2,784
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Undetermined
2,432
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752
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Article
4,048
Book / Working Paper
536
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3,940
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3,940
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104
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Hochschulschrift
71
Graue Literatur
70
Non-commercial literature
70
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54
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51
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51
Conference paper
32
Konferenzbeitrag
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Collection of articles of several authors
13
Sammelwerk
13
Bibliografie enthalten
9
Bibliography included
9
Collection of articles written by one author
6
Sammlung
6
Aufsatzsammlung
5
Case study
4
Fallstudie
4
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4,498
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84
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1
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1
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
13
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Quach, Sara
11
Gursoy, Dogan
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Park, Jungkun
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Qu, Hailin
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Sparks, Beverley
8
Söderlund, Magnus
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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CRC Press.
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Society for Opinion and Marketing Research
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
OECD
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
237
International journal of hospitality management
218
Journal of business research : JBR
124
The journal of services marketing
108
International journal of contemporary hospitality management
83
Journal of hospitality marketing & management
78
The service industries journal
68
Services marketing quarterly
67
Journal of travel and tourism marketing
65
Journal of service research : JSR
50
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
40
Journal of service management
36
Asia Pacific journal of marketing and logistics
32
International journal of quality and service sciences
32
Tourism management : research, policies, practice
32
Journal of service research
29
The international journal of bank marketing : IJBM
29
International journal of services and operations management
27
International journal of services, economics and management
27
Journal of air transport management
27
Psychology & marketing
27
International journal of electronic marketing and retailing : IJEMR
26
The TQM journal : the international review of organizational improvement
26
Journal of strategic marketing
25
Total quality management & business excellence
25
Journal of the Academy of Marketing Science
24
Journal of retailing
23
European journal of marketing : EJM
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of service theory and practice
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Managing service quality : MSQ ; an international journal
21
International journal of business information systems : IJBIS
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,580
EconStor
4
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1
Measuring memorable dining experiences and related emotions in fine dining restaurants
Tsaur, Sheng-Hshiung
;
Lo, Pei-Chun
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 887-910
Persistent link: https://www.econbiz.de/10012384379
Saved in:
2
Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations
Torrico, Boris Herbas
;
Frank, Björn
- In:
Total quality management & business excellence
30
(
2019
)
4
,
pp. 355-369
Persistent link: https://www.econbiz.de/10012199759
Saved in:
3
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
4
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
5
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
6
A typology of consumers' emotional response styles during service recovery encounters
Schoefer, Klaus
;
Diamantopoulos, Adamantios
- In:
British journal of management : BJM
20
(
2009
)
3
,
pp. 292-308
Persistent link: https://www.econbiz.de/10003884232
Saved in:
7
Customer rage episodes : emotions, expressions and behaviors
McColl-Kennedy, Janet R.
;
Patterson, Paul G.
;
Smith, Amy K.
- In:
Journal of retailing
85
(
2009
)
2
,
pp. 222-237
Persistent link: https://www.econbiz.de/10003870743
Saved in:
8
A cross-cultural perspective on the role of
emotion
in negative service encounters
Smith, Anne M.
- In:
The service industries journal
26
(
2006
)
7
,
pp. 709-726
Persistent link: https://www.econbiz.de/10003454624
Saved in:
9
Dispositional approach to customer satisfaction and behavior
Burns, Gary N.
;
Bowling, Nathan A.
- In:
Journal of business and psychology
25
(
2010
)
1
,
pp. 99-107
Persistent link: https://www.econbiz.de/10003955853
Saved in:
10
Cultural differences in the customer perception of crowded restaurant :
emotion
, intolerance and perceived price
Kim, Dae-young
;
Lee, Kwang-ho
- In:
International journal of revenue management : IJRM
4
(
2010
)
3/4
,
pp. 420-431
Persistent link: https://www.econbiz.de/10008746335
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