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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
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Han, Heesup
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Journal of retailing and consumer services
237
International journal of hospitality management
222
Journal of business research : JBR
125
The journal of services marketing
113
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
79
The service industries journal
72
Journal of travel and tourism marketing
66
Services marketing quarterly
66
Journal of service research : JSR
49
Cogent business & management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
42
Tourism management : research, policies, practice
35
International journal of quality and service sciences
34
Journal of service management
34
Asia Pacific journal of marketing and logistics
32
Journal of service research
30
The international journal of bank marketing : IJBM
30
Journal of air transport management
29
International journal of services and operations management
28
Psychology & marketing
28
International journal of services, economics and management
27
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
Total quality management & business excellence
26
Journal of hospitality and tourism insights
24
Journal of strategic marketing
24
Journal of the Academy of Marketing Science
24
International journal of quality & reliability management
23
Journal of retailing
23
Managing service quality : MSQ ; an international journal
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European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Quality management journal : QMJ
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Technological forecasting & social change : an international journal
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International journal of business information systems : IJBIS
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ECONIS (ZBW)
4,872
EconStor
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1
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
2
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
3
Automated social presence in AI : avoiding consumer psychological tensions to improve service value
Flavián Blanco, Carlos
;
Belk, Russell W.
;
Belanche, Daniel
- In:
Journal of business research : JBR
175
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014549581
Saved in:
4
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
5
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
6
The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
Saved in:
7
Web aesthetics effects on user decisions : impact of exposure length on website quality perceptions and buying intentions
Lorenzo-Romero, Carlota
;
Constantinides, Efthymios
; …
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 76-105
Persistent link: https://www.econbiz.de/10010248483
Saved in:
8
Clarifying the impact of social escapism in users' acceptance for online entertaining services : an extension of the technology acceptance model based on online karaoke television...
Chen, Hsiu-Ju
;
Lu, Jhih-Ting
;
Phillips, Brandis
- In:
Information systems management
33
(
2016
)
2
,
pp. 141-153
Persistent link: https://www.econbiz.de/10011529796
Saved in:
9
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
10
Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
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