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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Einzelhandel
15,877
Retail trade
14,848
Konsumentenverhalten
4,121
Consumer behaviour
4,120
Theorie
1,565
Theory
1,564
Online-Handel
1,526
Online retailing
1,525
Beziehungsmarketing
1,353
Relationship marketing
1,353
Deutschland
1,281
Electronic Commerce
1,224
Lieferkette
1,171
Supply chain
1,171
E-commerce
1,163
Germany
1,087
USA
1,011
United States
962
Distribution channel
903
Vertriebsweg
903
Preismanagement
893
Pricing strategy
893
India
721
Indien
720
Brand management
683
Markenführung
683
Großbritannien
678
Customer satisfaction
669
Kundenzufriedenheit
669
United Kingdom
630
Wettbewerb
622
Competition
616
Lieferantenmanagement
616
Supplier relationship management
616
Lebensmitteleinzelhandel
562
Food retailing
547
Service quality
534
Einzelhandelspreis
496
Retail price
496
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Online availability
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Undetermined
273
Free
72
Type of publication
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Article
473
Book / Working Paper
61
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Article in journal
463
Aufsatz in Zeitschrift
463
Aufsatz im Buch
13
Book section
13
Graue Literatur
12
Non-commercial literature
12
Arbeitspapier
8
Hochschulschrift
8
Working Paper
8
Conference paper
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Konferenzbeitrag
6
Thesis
6
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5
Fallstudie
5
Collection of articles of several authors
4
Sammelwerk
4
Aufsatzsammlung
2
Bibliografie enthalten
1
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1
Mikroform
1
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English
522
German
10
Russian
2
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Busso, Matias
5
Willems, Kim
5
Du Plooy, Thérèse
4
Duggal, Ekta
4
Gil Saura, Irene
4
Grewal, Dhruv
4
Luk, Sherriff T. K.
4
Rabinovich, Elliot
4
Sreekumar
4
Voorhees, Clay M.
4
Arsalan Najmi
3
Bolton, Ruth N.
3
Brengman, Malaika
3
Chen, Ivy S. N.
3
Coughlan, Joseph
3
De Jager, Johan W.
3
Galiani, Sebastian
3
Gopalan, Rema
3
Hunold, Matthias
3
Japutra, Arnold
3
Kalia, Prateek
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Muthers, Johannes
3
Pantano, Eleonora
3
Roggeveen, Anne L.
3
Ruiz-Molina, Maria-Eugenia
3
Röding, Tobias
3
Sharma, Piyush
3
Söderlund, Magnus
3
Ahasanul Haque
2
Ahmed, Waqar
2
Akter, Shahriar
2
Azmin Azliza Aziz
2
Bandyopadhyay, Nirmalya
2
Bang, Nguyen
2
Bhardwaj, Renu
2
Blankson, Charles
2
Boslau, Madlen
2
Bouzaabia, Olfa
2
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IGI Global
2
National Bureau of Economic Research
1
Tadžikskij gosudarstvennyj universitet kommercii <Duschanbe>
1
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Journal of retailing and consumer services
71
Journal of business research : JBR
17
The journal of services marketing
17
International journal of retail and distribution management
13
Journal of retailing
11
International journal of retail & distribution management
10
The international review of retail, distribution and consumer research
9
Service business
7
Services marketing quarterly
7
Journal of service management
6
Psychology & marketing
6
International journal of electronic marketing and retailing : IJEMR
5
Journal of internet commerce
5
The service industries journal
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Cogent business & management
4
International journal of business and globalisation : IJBG
4
International journal of physical distribution and logistics management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Journal of the Academy of Marketing Science
4
African journal of business and economic research : AJBER
3
Australasian marketing journal
3
Gabler Edition Wissenschaft
3
International journal of Indian culture and business management
3
International journal of business performance management
3
International journal of business policy and economics
3
International journal of quality and service sciences
3
Journal of fashion marketing and management
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
Journal of marketing management : MM
3
Journal of strategic marketing
3
Omega : the international journal of management science
3
Quality management journal : QMJ
3
The journal of applied business research
3
Transportation research / E : an international journal
3
Decision
2
European journal of management studies : EJMS
2
Global business review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
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ECONIS (ZBW)
534
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534
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1
Dienstleistungsqualität im Handel
Deppisch, Carl Georg
-
1997
Persistent link: https://www.econbiz.de/10000959692
Saved in:
2
The effect of labor on profitability : the role of quality
Ton, Zeynep
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003753099
Saved in:
3
The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg
;
Stros, Michael
;
Marriott, John
- In:
Anspruchsgruppenorientierte Kommunikation : neue …
,
(pp. 53-66)
.
2008
Persistent link: https://www.econbiz.de/10003759626
Saved in:
4
Best Practice : Management von Service Levels im Einzelhandel
Gerking, Harald
- In:
Service Levels in der Logistik : mit KPIs und SLAs …
,
(pp. 102-114)
.
2007
Persistent link: https://www.econbiz.de/10003643901
Saved in:
5
Assessing markups, service quality, and product attributes in music CDs' Internet retailing
Rabinovich, Elliot
;
Maltz, Arnold
;
Sinha, Rajiv K.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 320-337
Persistent link: https://www.econbiz.de/10003737959
Saved in:
6
Dimensions of satisfaction in retail settings : a research note
Evanschitzky, Heiner
;
Iyer, Gopalkrishnan R.
; …
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 275-285
Persistent link: https://www.econbiz.de/10003784375
Saved in:
7
A framework for determining customer satisfaction : an empirical analysis
Chaudhuri, Ranjan
;
Verma, Sanjeev
- In:
International journal of electronic marketing and …
2
(
2008/09
)
2
,
pp. 190-201
Persistent link: https://www.econbiz.de/10003781084
Saved in:
8
Customers' judgment of the customer service in appliance sales departments in an emerging economy
Gothan, Alida
;
Erasmus, Alet C.
- In:
International journal of consumer studies
32
(
2008
)
6
,
pp. 639-647
Persistent link: https://www.econbiz.de/10003781892
Saved in:
9
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
10
Market, learning and service orientations : an integrated framework for understanding retailer performance
Ye, Lilly
;
Robertson, Tip
- In:
The journal of retail marketing management research : JRMMR
2
(
2009/10
)
1
,
pp. 44-55
Persistent link: https://www.econbiz.de/10003838091
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