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The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven; Kolberg, Anika; Haumann, Till; Wieseke, Jan - In: Journal of service research : JSR 18 (2015) 4, pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
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How salesperson perceptions of customers' pro-social behaviors help drive salesperson performance
Shannahan, Rachelle J.; Bush, Alan J.; Shannahan, Kirby … - In: Industrial marketing management : the international … 51 (2015), pp. 100-114
Persistent link: https://www.econbiz.de/10011422779
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Do mystery shoppers really predict customer satisfaction and sales performance?
Blessing, Gerald; Natter, Martin - In: Journal of retailing 95 (2019) 3, pp. 47-62
Persistent link: https://www.econbiz.de/10012130005
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Examining the consequences of adaptive selling behavior by door-to-door salespeople in the Korean cosmetic industry
Amenuvor, Fortune Edem; Yi, Ho Taek; Boateng, Henry - In: Asia Pacific journal of marketing and logistics 34 (2022) 4, pp. 800-816
Persistent link: https://www.econbiz.de/10013163381
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Know your customer : how salesperson perceptions of customer relationship quality form and influence account profitability
Mullins, Ryan R.; Ahearne, Michael; Lam, Son K.; Hall, … - In: Journal of marketing 78 (2014) 6, pp. 38-58
Persistent link: https://www.econbiz.de/10010463459
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The effect of frontline employees' personal self-disclosure on consumers' encounter experience
Andersson, Pernille K.; Gustafsson, Anders; Kristensson, Per - In: Journal of retailing and consumer services 30 (2016), pp. 40-49
Persistent link: https://www.econbiz.de/10011473141
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Salesperson's personality and relationship quality : are you a friend or a customer?
Peighambari, Kaveh; Sattari, Setayesh; Styvén, Maria; … - In: Marketing in the socially-networked world : challenges …, (pp. 511-518). 2013
Persistent link: https://www.econbiz.de/10010191244
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The role of meta-UTAUT factors, perceived anthropomorphism, perceived intelligence, and social self-efficacy in chatbot-based services?
Balakrishnan, Janarthanan; Abed, Salma S.; Jones, Paul - In: Technological forecasting & social change : an … 180 (2022), pp. 1-12
Persistent link: https://www.econbiz.de/10013429233
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Employee attractiveness and customers' service failure perceptions
Villi, Bilge; Koc, Erdogan - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 41-60
Persistent link: https://www.econbiz.de/10011848320
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Effects of uncertainty visualization on attention, arousal, and judgment
Rose, Anna M.; Rose, Jacob M.; Rotaru, Kristian; … - In: Behavioral research in accounting 34 (2022) 1, pp. 113-139
Persistent link: https://www.econbiz.de/10013332074